Job Description

Key Responsibilities:

1. Primary Point of Contact:

Establish and nurture long-term relationships with users.

Serve as the main liaison between the company and its customers.

Ensure a personalized and positive customer experience.

2. Issue Resolution:

Address and resolve user issues promptly and efficiently.

Act as a problem solver, finding effective solutions to challenges faced by users.

Strive for quick and satisfactory redressal of complaints.

3. Communication and Team Collaboration:

Collaborate with internal teams to understand and align with strategic operational goals.

Facilitate communication between users and the team to enhance product/service quality.

Provide insights from customer interactions to contribute to the development of strategic goals.

Qualifications:

1. Excellent communication and interpersonal skills.

2. Strong problem-solving abilities and a customer-centric mindset.

3. Ability to collaborate effectively with cross-functional teams.

Freshers can also apply.

Key Competencies :

Customer Focus

Communication Proficiency

Problem Solving/Analysis

Team Collaboration

Adaptability/Flexibility

This role combines the art of relationship-building with the precision of issue resolution, creating a seamless experience for users and contributing to the overall success of the company's strategic objectives.

Job Types: Full-time, Internship
Contract length: 2 months

Pay: ?8,000.00 - ?12,000.00 per month

Schedule:

• Day shift

Work Location: In person