Job Description

Description


Title: Operations Executive (Ticketing).

Business Unit: Business Support Service (BSS).

Reporting To: Team Leader.

Job Type: Work from office.

Location: Panjim, Goa.

Responsibilities

• Monitor and manage all client pseudo' queues to ensure timely and accurate processing of tasks.
• Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
• Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
• Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
• Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
• Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.
Qualifications

• A good grasp on English, with excellent communication skills.
• Proficiency in using Global Distribution Systems (GDS) and experience with airline ticketing systems.
• Knowledge of airline ticketing procedures and regulations is a plus.
• Should be an effective team contributor with good interpersonal skills.
• Analytical approach to work and attention to detail and accuracy.

Additional/Preferred Skills
• Air fare ticketing Background.
Education


Graduate or Degree holder in any field preferably:

• Bachelor of Commerce.
• Bachelor of Travel and Tourism Management.
• Bachelor of Arts.
• Bachelor of Business Administration.
Hiring organization


Pulse HRM Employment Type


Full-time Job Location


Goa Date posted


October 25, 2024 Valid through


November 29, 2024