Job Description

Title:

Operations Executive (Ticketing)



Business Unit:

Business Support Service (BSS)



Job Type:

Work from office



Location:

Panjim, Goa



Company Profile



Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years' real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.



Duties & Responsibilities:

Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.



Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.



Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.



Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.



Queue Management and Deposit Queue Management



Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.



Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.



Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.



Required Skills:

A good grasp on English, with excellent communication skills.



Proficiency in using Galileo Global Distribution Systems (GDS) and experience with International (UK) airline ticketing systems.



Should be skilled in various fare types - Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman,



Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.



Knowledge of airline ticketing procedures and regulations is a plus.



Should be an effective team contributor with good interpersonal skills.



Analytical approach to work and attention to detail and accuracy.



Additional/Preferred Skills:

Air fare ticketing Background.



Educational Qualifications Required:

Graduate or Degree holder in any field preferably:

Bachelor of Commerce



Bachelor of Travel and Tourism Management



Bachelor of Arts



Bachelor of Business Administration



Please send your CV or any further questions relating to this role to

careers@opendestinations.com