Job Description

: Operation Executive

Location: Mumbai (Between Vasai to Andheri)

Salary: Up to 23,000 INR per month

Responsibilities:

-Handle inbound and outbound calls efficiently to provide information and resolve queries.

-Conduct outbound calls for customer follow-ups and surveys as required.

-Address customer concerns, complaints, and inquiries in a professional and timely manner.

-Ensure exceptional service delivery to maintain high customer satisfaction.

-Respond to customer queries via chat and email promptly and accurately.

-Maintain meticulous records of all customer interactions and transactions.

-Collaborate with various departments to ensure seamless customer service delivery.

-Adhere strictly to company policies and procedures during customer interactions.

-Uphold confidentiality and maintain security standards in all customer interactions.

- Attending safety meetings to ensure the service team abides by safety policies and procedures

- Mentoring the service staff by promoting an environment where they can grow and excel in their craft

- Performing administrative duties such as communicating with Students, greeting students or answering phone calls to schedule service appointments

- Must have a polite and good communication skills.

- Maintaining customer relationships to ensure repeat students by handling students concerns in a timely manner.

- Solving the students by calls, email and chat

- Maintain their sheet and share the reports on time.

- Email writing, chat process too.

Requirements:

-Proven experience in customer service or a similar operational role.

-Excellent communication skills in English and Hindi; proficiency in additional languages preferred.

-Ability to manage multiple tasks efficiently in a fast-paced environment.

-Strong problem-solving skills and a customer-centric approach.

Job Type: Full-time

Pay: ?15,000.00 - ?23,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Rotational shift
• Weekend availability

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Expected Start Date: 23/07/2024