Job Description

Key Responsibilities

• Oversee the learning experience and operational aspects for diverse courses and product offerings.
• Enhance operational systems and processes while managing daily tasks efficiently.
• Coordinate the entire journey of learners and mentors to ensure a positive experience.
• Maintain clear and consistent communication with both learner and mentor communities.
• Implement quality control measures and track KPIs to deliver a seamless learning experience.
• Elevate the quality of service and experience for both learners and mentors.
• Boost the efficiency of current operational processes and systems.
• Foster cross-team collaboration to effectively manage issue resolution.
• Oversee and maintain infrastructure for active learning environments.
• Track and improve customer satisfaction metrics.
• Handle inventory, shipping, and logistics for e-commerce product distribution.
• Prepare and deliver MIS reports to provide operational insights to the leadership team.

Skill Required

• Highly organized, solutions-focused, and process-driven.
• Skilled in managing databases and tracking systems.
• Passionate about optimizing operational efficiency.
• Knowledgeable in business and financial principles.
• Strong communicator with excellent interpersonal skills.
• Experienced in organizing events and workshops during college.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• Operations: 1 year (Required)
• total work: 1 year (Required)

Work Location: In person