Job Description

Troovy is one of the fastest-growing brands in nutrition for children and families. We are on a mission to ensure that every child in India gets complete, clean nutrition daily. We started with our ground-breaking healthy tomato sauce, which has seen tremendous success over the last year. We are now closing our seed round of funds with one of the largest D2C VCs in India and are launching a range of one-of-their-kind products --India's healthiest and tastiest milk mix yet, high protein pasta, etc.

Qualifications

• Bachelor's or Master's degree in Analysis, Business Administration, Operations, Finance, or a related field
• Proficiency in Microsoft Excel is a must.
• Experience in operations, customer service, or support is a plus, but we are equally open to hiring freshers.
• Attention to detail and ability to multitask in a fast-paced environment
• Excellent communication skills, both written and verbal
• Excellent interpersonal skills with an ability to work collaboratively and communicate effectively with both internal and external partners

Role Description

• This is a full-time Operations Associate role in Gurugram.

Order Management:

• Process customer orders efficiently to make sure they are fulfilled and delivered.
• Coordinate with sales and customer service teams to resolve order-related issues.
• Implement and improve order tracking systems, providing visibility to internal teams and customers.
• Analyze order data to identify trends, bottlenecks, and opportunities for process improvements.

Inventory Management:

• Monitor and maintain optimal stock levels to avoid overstock or stockouts, and conduct regular inventory audits and cycle counts to ensure accuracy.
• Implement and improve inventory forecasting models based on sales trends, seasonality, and historical data.
• Track and analyze inventory turnover rates, optimizing stock for high-demand products.

Warehouse Management:

• Coordinate with warehousing partners to ensure timely and accurate receipt, storage, and dispatch of goods.
• Implement best practices for warehouse organization, reducing picking and packing times.
• Monitor warehouse performance KPIs (order accuracy, fulfillment times, etc.) and implement improvement plans.
• Manage any issues related to warehouse product damage, loss, or shrinkage.

Shipping and Logistics Management:

• Collaborate with shipping partners to ensure timely and cost-effective delivery of orders to customers.
• Monitor the performance of shipping providers, tracking KPIs such as delivery times, costs, and customer feedback.
• Manage shipping-related issues, including lost packages, delays, or incorrect deliveries.
• Optimize shipping routes and methods to reduce delivery times and costs.

Cross-functional Collaboration:

• Work closely with the sales, marketing, and finance teams to align operations with company goals.
• Provide insights on supply chain performance to support business decision-making.
• Collaborate with the customer service team to address any customer complaints about delivery or product quality.

Process Improvement:

• Identify and implement opportunities for operational efficiencies across the supply chain.
• Stay updated on industry best practices and technological advancements to improve operational performance.

Job Types: Full-time, Permanent

Pay: Up to ?50,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift

Work Location: In person