Job Description

Vplak.com is one of Indiaxe2x80x99s fastest growing online shopping destinations started its business in 2015. At Vplak, you can buy wide range of electronics gadgets and accessories online at lowest price. Our highly experience team, Managed warehouse system, quality customer care center and fast courier service partners help us to give you an unparalleled shopping experience. Excellent value for money, quality products, quick delivery and easy returns are our priority. We have direct partnership with almost all the brands listed on our website, thus giving you a smooth end to end experience of shopping without any Interference of third party sellers. We are commited to ensure 100% purchase protection for purchase done on our website.The RoleKey Responsibilities:

• Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.
• Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.
• Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.
• Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).
• Team Oversight: Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly.
• Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.
• Budget Management: Create and manage the organizationxe2x80x99s fiscal operating and capital budget while monitoring expenses.
• Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.

• Proven experience in vendor management with strong selling, negotiation, and convincing skills.
• Excellent communication skills for effective customer interaction.
• Strong leadership abilities with experience in team handling.
• Detail-oriented approach to order management with a commitment to error-free output.
• Ability to build relationships with courier services and manage multiple tasks efficiently.
• Quick decision-making skills based on operational requirements.

• Competitive Salary: Earn between xe2x82xb916,000 - xe2x82xb920,000 per month based on your experience.
• Performance Bonuses: Enjoy additional incentives including quarterly and yearly bonuses for outstanding performance.
• Dynamic Work Environment: Be part of a collaborative team that values innovation and efficiency.
• Career Growth Opportunities: We are committed to your professional development and offer pathways for advancement within the organization.

• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

• Work within a company with a solid track record of success
• Work alongside & learn from best in class talent
• Join a well known brand within Ecommerce / Marketplaces

VPLAK