Job Description

Job Overview:

We are seeking a highly motivated and detail-oriented Operations Executive to join our dynamic team at Synaptic Integrated Telecommunication Services Pvt Ltd, a leading IP provider. In this role, you will support the day-to-day operational activities, ensuring the smooth and efficient delivery of our IP services to customers. You will play a critical role in streamlining processes, improving operational workflows, and driving operational excellence within the company.

Key Responsibilities:

• Operational Support : Assist in the execution of daily operational activities, including monitoring IP services, resolving issues, and coordinating with various internal teams to ensure service delivery.
• Process Improvement : Analyze current operational processes, identify inefficiencies, and implement improvements to enhance productivity, service quality, and customer satisfaction.
• Client Interaction : Work closely with the customer support team to resolve customer inquiries or concerns related to IP services, ensuring timely and effective solutions.
• Documentation and Reporting : Maintain accurate records of operational procedures, customer interactions, and performance metrics. Prepare and present regular reports to the management team on key operational metrics.
• Project Management : Assist in managing projects related to service delivery, infrastructure upgrades, or system enhancements. Ensure projects are completed on time and within budget.
• Collaboration : Collaborate with various departments such as Sales, Technical Support, and IT to ensure alignment between operational goals and company objectives.
• Compliance and Risk Management : Ensure operational activities adhere to industry standards, regulatory requirements, and company policies to minimize risks and ensure compliance.
• Vendor Management : Support in managing relationships with third-party vendors, ensuring contracts, services, and deliverables align with operational requirements.
• Troubleshooting and Problem Resolution : Work with technical teams to resolve any operational or technical issues that may arise in the delivery of IP services.

Skills & Qualifications:

• Education : Bachelor's degree in Business Administration, Telecommunications, Information Technology, or a related field.
• Experience : Minimum of 2-3 years of experience in operations or project management, preferably within the telecommunications or IP services industry.
• Knowledge : Understanding of IP networks, service delivery processes, and industry standards related to IP services.
• Technical Skills : Proficiency in MS Office (Excel, Word, PowerPoint). Knowledge of project management tools and CRM systems is a plus.
• Problem-Solving : Strong analytical and troubleshooting skills with the ability to handle operational challenges and improve efficiency.
• Communication : Excellent verbal and written communication skills, with the ability to liaise effectively with clients and internal teams.
• Attention to Detail : High attention to detail and accuracy, ensuring that tasks and projects are completed to a high standard.

Personal Attributes:

• Proactive and self-motivated with a positive attitude.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Ability to work under pressure and meet deadlines.
• Team player with a collaborative approach to working across departments.

Why Join Us:

• Competitive salary and benefits.
• Opportunity to work with a leading IP provider in a rapidly evolving industry.
• Collaborative and dynamic work environment.
• Opportunities for professional growth and career advancement.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Schedule:

• Day shift

Experience:

• Operations: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person

Application Deadline: 08/01/2025
Expected Start Date: 10/01/2025