Job Description

Adreso is recruiting a Operations Executive- Chat for a prestigious hotel located in Panjim, Goa . If you excel in customer service and have the required experience, apply now!

What we are looking for:

• A good grasp on English, with excellent communication skills.
• A basic understanding of contract terminology used in airline/hotel contracts.
• At least one year of work experience within an airline/hotel reservation function.
• An intermediate level of computer literacy with proficiency in MS Office applications,

email drafting and report writing.

• A minimum typing speed of 40 wpm with 100% accuracy.

Duties & Responsibilities

• Engage with customers via live chat to provide prompt and accurate assistance,

addressing queries, resolving issues, and ensuring a positive customer experience.

• Amend customer bookings in accordance with their requests, ensuring accuracy and

adherence to company policies and procedures.

• Identify and resolve customer issues and complaints effectively, escalating complex issues

to appropriate channels as needed to ensure timely resolution.

• Communicate with clients through Teams channels to address queries, provide updates

on services, and gather feedback to continuously improve service delivery.

Schedule:

1:00 pm to 10:00 pm
2:00 pm to 11:00 pm
3:00 pm to 12:00 am
4:00pm to 1:00 am
5:00 pm to 2:00 am

Experience:

• Total work: Freshers - 1 year (Preferred)

Job Type: Full-time

Pay: ?17,000.00 - ?22,000.00 per month

Schedule:

• Evening shift

Application Question(s):

• Do you have basic understanding of contract terminology used in airline/hotel contracts? OR Work experience within an airline/hotel reservation function?

Experience:

• Operations: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8484839190