Job Description

Job description - Customer Support Associate

Key Requirements- Prior work experience with a freight forwarder is mandatory

Responsibilities

Plan and execute shipments from factory to final destination

Handle port-to-port, air, and CIS shipments independently

Liaise with shippers, liners, airlines, transporters, CHAs, and surveyors

Place bookings with shipping lines and manage VGM, shipping instructions, MBL, and HBL

Troubleshoot issues related to international freight transportation

Resolve customer and carrier problems

Provide shipment quotes and set up shipments as required by customers

Demonstrate excellent multitasking skills in a fast-paced work environment

Maintain day-to-day office coordination and reporting to the Head of Department

Prepare and send Daily Status Reports (DSRs)

Send pre-alerts to agents and customers regarding shipments

Take on additional responsibilities as required

Essential Skills

1. Excellent problem-solving and decision-making skills

2. High-quality written and verbal communication skills

3. Ability to adapt to changes in the work environment

4. Accurate with high-quality work output, even under pressure

5. Team player with openness to others' views

Educational Qualifications

1. Minimum Bachelor's Degree

Work Experience

1. Minimum 2-3 years of relevant experience working with a freight forwarder (mandatory)

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• Operations: 2 years (Required)
• total work: 3 years (Required)

Work Location: In person

Expected Start Date: 13/01/2025