Job Description

Job Summary:

The Diagnostic Operations Executive is responsible for managing and ensuring the smooth execution of day-to-day diagnostic services such as Holter Monitoring, ELR, ABPM, Sleep Studies, and other cardiac or health-related diagnostics. The role demands strong coordination with technicians, doctors, patients, and internal teams to ensure timely, error-free service delivery and operational excellence.

Key Responsibilities:

1. Operational Coordination

Schedule and monitor daily diagnostic installations and collections. Assign technicians to cases and ensure timely execution of appointments. Maintain proper coordination between sales, call center, and technical teams.

2. Patient & Doctor Communication

Ensure proper patient communication for confirmations, payments, and feedback. Coordinate with doctors regarding test reports, escalations, or queries.

3. Data Management & Reporting

Ensure accurate data entry of appointments, patient details, and test records in the system. Track service timelines and ensure proper follow-up until report delivery. Generate daily, weekly, and monthly operational MIS reports.

4. Quality Control & Compliance

Monitor technician performance, form filling, device handling, and patient protocol adherence. Ensure strict compliance with SOPs, consent procedures, and documentation norms.

5. Inventory & Logistics Management

Maintain availability of diagnostic devices, consumables, and supporting materials. Track device deployment, return, sanitization, and maintenance schedules.

6. Escalation Management

Handle service-related complaints, delays, and escalations with a resolution-oriented approach. Coordinate internally with technical and customer support teams to close issues within TAT.

Key Skills Required:

Strong operational and coordination skills Excellent verbal and written communication Ability to multitask and work under pressure Proficiency in MS Excel, CRM tools, and basic software systems Detail-oriented and process-driven mindset Basic understanding of healthcare diagnostics (preferred)
Job Type: Full-time

Pay: ?11,422.80 - ?33,034.49 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Leave encashment Provident Fund
Schedule:

Day shift
Supplemental Pay:

Overtime pay Performance bonus
Work Location: In person