Job Description

Role: Customer Support and Operations Executive

Company: Cronbay Technologies

Location: Bangalore Job Type: Full Time/ Onsite

Experience: Fresher/6months to 1 year

Overview: Cronbay Technologies, a leading Digital Marketing agency based in Bangalore, is seeking a highly skilled Customer Support and Operations Executive with expertise in customer handling and operations management to join our team.

KEY ROLES AND RESPONSIBILITIES:

Customer Support (Non-Technical):

? Handle customer inquiries through email, chat, and phone in a professional and efficient manner.

? Provide assistance with product details, order tracking, and problem resolution.

? Create and send emails and newsletters to customers.

? Market Research and staying updated with trends to ensure better customer experience.

Operations:

? Organize, prepare, and maintain documents related to operations and ongoing projects.

? Coordinate with teams to ensure smooth workflow.

? Manage the creation, organization, and delivery of content, ensuring it meets quality standards and aligns with curriculum goals.

? Manage the entire operations for Ed Tech Platform.

? Collaborating and assisting the Sales Team with operation and documentation work.

REQUIREMENTS:

? Bachelor's degree in a related field.

? Proficiency in Microsoft Office and advanced Excel.

? Excellent verbal and written communication skills.

? Strong analytical and problem-solving abilities.

? High attention to detail and organizational skills.

? Ability to collaborate effectively within a team.

? Self-motivated with a strong eagerness to learn and grow.

? Adaptable with a positive and proactive attitude.

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• We are looking for immediate joiners only, so how soon can you join? Please answer in days.

Experience:

• MS EXCEL: 1 year (Preferred)

Language:

• English (Required)
• Hindi (Required)