Job Description

Job OverviewKey Responsibilities

• Lead and facilitate process improvements to ensure the timely delivery of our services to our Finance SSC across Hubs and its customers.
• Develop and implement operational excellence strategies and roadmaps in alignment with Finance SSC organizational goals.
• Collaborate with Finance SSC Global operations teams to identify process bottlenecks, inefficiencies, and areas for improvement, proposing innovative solutions to address these issues.
• Design and execute training programs for our Finance SSC Global teams and partners at all levels on operational excellence principles, tools, and techniques to build an organizational culture of continuous improvement.
• Establish and monitor key performance indicators (KPIs) and metrics to track the progress and impact of operational excellence initiatives, adjusting strategies as necessary.
• Facilitate the adoption of best practices in project management and process optimization across the organization, ensuring consistency and standardization where appropriate.
• Oversee the documentation and updating of processes and procedures to ensure they reflect current best practices and compliance with regulatory requirements.
• Research and implement new technologies or methodologies that can further enhance operational efficiency, staying ahead of industry trends and competitive benchmarks.
• Should be able to mentor and train our Finance SSC Global Operations teams on the right processes they need to follow to achieve good Customer experience

Skills & ExperienceEducation/Certifications: This position does not necessarily require any certification but certifications such as Lean Six Sigma (Green, Black, or Master Black Belt) and Project Management Professional (PMP) can be beneficial. Bachelors degree in finance, Accounting, Economics, or other business-related discipline.Experience: Minimum 6-10 years of experience in Operational Excellence, Project Management and Customer Relationship Management.Desired Technical Skills:

• Experience of improving processes using appropriate technology and of owning roll outs
• Respect every individual in the process life cycle, lead with humility and seek perfection.
• Embrace scientific thinking.
• Assure quality at the source.
• Make sure flow and pull value is followed for creating value to customer.
• Be good problem solver with exceptional analytical skill
• MS Office - Advanced working knowledge of word, excel and PPT and working knowledge in any of Project Management will be desirable.

Desired Soft Skills:

• Should be with the right attitude in terms of being able to evolve constantly based on market as well as cross-functional feedback
• Extremely strong organizational, planning and multi-tasking skills to deliver operational excellence and efficiency.
• Flexible and adaptable approach to work, able to prioritise workload.
• Great attention to details and drive continuous learning through training opportunities and knowledge sharing to develop innovative solutions.
• Strong in relationship management for building networks, highly collaborative and thrive working as part of a team.

Life at RWSAt RWS, were here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the worlds top 100 brands, more than three-quarters of Fortunes 20 Most Admired Companies and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then youll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right - Partner, Pioneer, Progress - and we\xc2\xb4ll Deliver together as One RWS.For further information, please visit:

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