Job Description

: Operations and Customer Support Executive

Location: Bangalore
Type: Full-Time, In-Office

About Us:
We are a small but ambitious company into E-commerce looking for a dedicated individual to take on the critical role of Operations and Customer Support Executive. As our sole hire, you will play a pivotal role in driving the day-to-day operations and ensuring excellent customer experience. If you are someone who enjoys a diverse work profile and wants to grow with a company, this is the perfect opportunity for you.

Key Responsibilities:

• Oversee and execute daily operations, including managing order dispatch from the warehouse.
• Maintain a seamless process to ensure all orders are delivered on time and in excellent condition.
• Communicate with customers to address inquiries, provide support, and pitch product offerings.
• Take ownership of operational challenges, troubleshoot issues, and implement effective solutions.
• Collaborate with the company owner to identify areas for improvement in operations and customer engagement.
• Manage and update records related to order processing, inventory, and customer interactions.

Qualifications and Skills Required:

• Minimum 1 year of experience in operations, customer support, or a similar role.
• Hands-on experience in managing dispatch or logistics processes is highly preferred.
• Strong communication and interpersonal skills to connect effectively with customers.
• Ability to multitask, prioritize responsibilities, and work independently.
• A proactive and problem-solving mindset with great attention to detail.
• Familiarity with basic computer tools and operational software.

What We Offer:

• A collaborative and flexible work environment.
• Opportunities to learn new skills and explore multiple facets of business operations.
• Direct involvement in building and shaping the company's processes and growth.
• A competitive salary and recognition for your efforts and dedication.

How to Apply:
If you're looking for a role where your contributions make a real difference, send your resume to akshay@gohigh.co.in or call on +91 9066989715

Become the backbone of our operations and customer success as we grow together!

Job Type: Full-time

Pay: ?8,086.00 - ?15,000.00 per month

Schedule:

• US shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• Do you believe that you are a fast learner? If so what have you learned recently.

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 18/11/2024