Job Description

Role Title: Operations Analyst & Responsibilities: Provide mail/material project design support on ID card/member material requests. Provide timely communication on the progress and status of all assigned tasks to appropriate operational areas. Responsible for setting IPM/AM/client expectations on production timelines to meet PM Performance Guarantees. Resolve material concerns arising from member or client issues and communicate resolutions promptly and effectively. Assist with special projects as assigned. Promote the use of the standard Welcome Kit materials. Determine the appropriate member materials template for the client\'s request. Develop standard and custom member materials (resin and plastic ID cards) to meet clients\' requests and ensure NCPDP and HIPAA compliance. Experience with Adobe Photoshop and Microsoft Word is a must, and knowledge of Microsoft Access and Microsoft Excel is preferred. Responsible for accurate system set-up of all member materials and client demographic levels. Follow defined quality control procedures. Identify and communicate material issues/problems that may cause errors or delays. Maintain or exceed the accuracy level set by department standards. Work with IPMs, AMs, Eligibility, Corporate Procurement, CBA, and other Express Scripts staff to achieve customer satisfaction. Resolve issues that may affect customer satisfaction and client retention. Responsive to team members and other internal customer needs. Report status updates daily. Experience Required: 0-1 year of publishing or graphic arts experience OR graphic arts and one year of print production experience Education and Training Required: 2-year degree and one year of either graphic arts or print production experience Primary Skills: Must know at least 3 of the following - Adobe Photoshop, Microsoft Access, Microsoft Excel, Microsoft Word Good written and verbal communication skills and the ability to work effectively with various levels of employees/clients. Strong customer service focus Detail-oriented with strong analytical and problem-solving skills. Additional Skills: Problem-solving skills with the ability to work cross-functionally to resolve issues and generate results. Demonstrated ability to prioritise and manage workload and meet project deadlines. Excellent organisational and follow-through skills with the ability to prioritise multiple tasks with tight deadlines. Ability to work mandatory overtime during peak production periods.

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