Operations Analyst
Job Description
### Roles and Responsibilities
• Respond phones calls/email, respond on tickets and provide excellent customer service in a timely and efficient manner
• Troubleshoot problems and coordinate with various internal departments to resolve problems.
• Need to manage and open tickets on behalf of customer calls and email
• The first level analysis on the tickets on its own based on its own
• Providing resolution on the tickets based on the response from respective teams.
• Categorize tickets based on the ticket details and escalate it to the concerned team.
• Provide problem analysis and resolve client issues with the aid of available helpdesk tools
• Ensure accurate call comments are entered and appropriate information is provided in every (especially escalated) calls.
• Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.
• Collaborate with team members on knowledge transfer, support policies, procedures and standards
### What we expect from you?
• Excellent communication and analytic skills.
• Task oriented and focused in approach to meet the timelines.
• Proactive, Enthusiastic, highly self-motivated, Goal oriented and Results driven.
• Fast Learner, very good interpersonal skills, positive attitude
• Willing to relocate to other locations (Delhi, Mumbai)
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Job Detail
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Job IdJD3393969
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear