Job Description

DESCRIPTION

Amazon is a fast paced, dynamic company with a focus on being the most customer-centric company in the world. Amazon offers services to retailers in India to sell on and grow multi-channel commerce. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.

Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, convenience store payment, net-banking, digital cash, cash on delivery and electronic gift certificates. Amazon Payments owns and maintains the software platform which processes 20+ payment methods worldwide. Transactions are processed on behalf of thousands of merchants, including Amazon.in.

Operations Team is responsible for processor performance monitoring, cashback configuration & reconciliations, processing of seller disbursements & customer COD refunds, chargeback operations and process automations. This team drives operational efficiency and escalation reduction opportunities. Additionally, team owns the Process and Policy definition and policy implementation. This team also manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements.

This position will be part of Acceptance operations for A.IN marketplace business. As part of Acceptance operations, this role will focus on Real Time Monitoring for success rates for all payments instruments through various dashboards and alarms. The role will focus on handling critical activities which are crucial for providing seamless payment experience for our customers. The role will include work closely with Product, Tech, Data Engineering, Analytics teams to resolve issues and put long term solutions in place. It will also include extensive interactions with external stakeholders(Processors, Banks etc). The candidate needs to drive continuous improvements to existing processes, handle large data/files, and automate non value add steps with help of RPA. This position requires a proactive, highly motivated individual with an aptitude for streamlining processes and who can work independently to deliver accurate and timely results. This role is required to serve as a hands-on analyst, gathering data and driving projects to completion. He/She, along with the program manager, will interface with the various internal teams in a highly agile environment.

The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner, who can quickly absorb the nuances of Amazon\'s varied payment offerings as well as the behaviour of Amazon\'s internal systems. He or she will be analytical and data driven in decision making, with a demonstrated ability to drive issues to completion. The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management.

BASIC QUALIFICATIONS

The candidate should have

• 1-3 years of experience working across operations, e-commerce or retail.
• 0-2 years of experience for delivering activities from teams that she/he didn\'t directly own.
• Ability to communicate and work with a wide range of internal and external teams.
• Working knowledge of Excel
• Open to learning database applications, SQL queries and other analysis tools.
• Superior verbal and written communications skills; particularly, the ability to deliver analysis in a clear and actionable format.
• Proven ability to define effective and scalable processes and drive continuous improvement through root cause identification and measuring the success of those initiatives.

• Ability to dive deep into a problem, perform \'Root Cause Analysis\' and identify constraints to recommend a solution - on this, we will test the candidate\'s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
• Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business

Amazon