Job Description

About the Role: Department overview:

MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.

MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.



Position summary

We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV's suite of products (Markitwire, Markit Trade Manager, DSMatch etc).

The position requires the incumbent to focus on OTC and derivatives settlements product rollout to new participants.



Duties & accountabilities

Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queries.

Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.

Ensure input of accurate client static data / profile configurations.

Assist clients with clearing of OTC derivative trades for CCP's like CME, LCH, ICE etc.

Monitor client queries, investigate and toubleshoot errors and work with internal groups to provide resolution .

Assist inter dealer brokers like ICAP, Tullets and BGC for successful execution of trades under SEF, MTF/OTF route.

Respond to client requests by providing detailed analysis and feedback

Work closely with internal teams for system enhancements.

Participate in internal / external training needs. Educate clients on upcoming product enhancements / changes.

Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the tradeflows and help troubleshoot issues faced by the client.

Configure the product as per clients requirement with regards to trade confirmation.

Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.



Business competencies



Education and experience

University graduate preferred

Minimum 5 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired

Previous experience working with external clients directly is preferable

Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus

Previous experience working with software systems and technology is preferable

Commercial awareness

Ability to work in fast paced environment with client orientation

Management requirements

Not applicable



Personal impact

Very strong customer service and problem-solving skills

Focused on Operational Control and Data Security

Flexible and able to adapt to change

Able to work independently with minimal supervision

Communication

Excellent interpersonal, written and verbal communication skills

Teamwork

Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Flexible working in shifts



About OSTTRA



Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.



OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.



Learn more at www.osttra.com .



What's In It For You?



Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you--and your career--need to thrive at S&P Global.



Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.



Flexible Downtime: Generous time off helps keep you energized for your time on.



Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.



Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.



Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.



Beyond the Basics: From retail discounts to referral incentive awards--small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries



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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.



US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)



Job ID: 304365

Posted On: 2024-07-10

Location: Gurgaon, Haryana, India