Job Description

:About the Role:OSTTRA IndiaThe Role: Operations Analysis SpecialistCompany overviewOSTTRA, 50/50 owned by CME Group and S&P Global, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates businesses - MarkitServ, Traiana, TriOptima, and Reset, headquartered in London.Department overview:Osttra provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. MarkitServ also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.MarkitServ Client Services Operations provides operational day-to-day customer support for all services supported within the MarkitServ suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.Position summaryWe are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitServ\'s suite of products.Onboarding team assist client with new client Onboarding, Product Demo, KYC requirements and UAT testing prior to go Live in Production environment. Client Services team is responsible to assist existing MarkitServ clients with daily queries pertaining to Production environment.Duties & accountabilities

• As part of platform / application support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, connectivity issues, customization requirements etc.
• High level of direct client interaction. Client queries handled via emails and phone hotline.
• Work closely with internal teams for system enhancements.
• Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA\'s.
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.
• Participate in internal / external training needs. Educate clients on upcoming changes.
• Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
• Liaise with participants for rolling out MarkitSERV product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
• Participate in internal testing of applications, prior to any change going live in production.
• Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
• Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

About OSTTRACandidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more at .What\'s In It For You?Benefits:We take care of you, so you can take care of business. We care about our people. That\'s why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)Job ID: 293836
Posted On: 2024-05-30
Location: Gurgaon, Haryana, India

S&P Global