Job Description

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.: Operations Advisor, Campaign Team:The Enterprise Print & Distribution (EP&D) Campaign team is responsible for developing comprehensive specification documents and the set-up of technical criteria for strategic enterprise communications.The Operations Advisor engages in cross-functional, strategic communication campaigns in an Ad-Hoc/one-off environment. Supports data creation using Campaign Automation software, enhancement, and template management. The position performs the setup and execution tasks to run and fulfill campaigns.Primary Functions:The Advisor will be a user of Quadient Interactive, GMC, and JIRA. Possess the ability to generate data, build templates and processes, and implement best practices across similar campaign toolsets.

• Generate content template and proofs with proper formatting and editing
• Review and understanding of QC reports
• Leverages knowledge of company database, campaign tools, and principles
• Perform appropriate data cleansing and data formatting tasks
• Experience with Content Management software like GMC, Quadient, Blue Relay, Message Point
• Independently develops and gains approval from business sponsors for campaign results
• Triage, research and resolve member issues that require escalation support from business partners

• Bachelors degree preferred
• 5-7 years relevant experience in Content Management software
• Knowledge and use of Teradata SQL, Oracle SQL, or comparable programming language
• Marketing Services Provider (MSP) experience preferred
• Thorough understanding of customer contact and communications tactics across direct marketing
• Working knowledge of data processing including data formatting, standardizations, merge purge, and roll-ups
• General understanding of B2C communications and USPS Postal regulations
• Proven ability to manage multi-channel, direct marketing campaigns and/or database marketing experience
• Demonstrated ability to deliver against aggressive timelines
• Proven ability to plan for and integrate multiple tasks concurrently as well as work independently
• Ability to identify and engage cross-functional teams in support of project completion, while obtaining needed buy-in from stakeholders
• Proficient to IBM Marketing Operation (IMO), campaign automation software, Microsoft Office (Excel, Word, PowerPoint), Quadient Interactive (GMC),Blue Relay, and Message Point.

Evernorth Health Services