Operational Excellence Manager
Year Chandigarh, Chandigarh, India
Job Description
b'
We are seeking a dynamic and experienced Operational Excellence Manager to oversee the Hospitality operations and manage our offsite customer service team. The ideal candidate will be responsible for driving operational improvements, ensuring exceptional customer service, and leading a team to achieve the highest standards of performance. This role requires strong leadership, strategic thinking, and the ability to foster a culture of continuous improvement. The Person should be a go getter .Key Responsibilities:Leadership and Management:
- Lead and manage restaurant managers and the offsite customer service team.
- Provide coaching, mentoring, and performance evaluations to ensure team members achieve their potential.
- Foster a collaborative and high-performance culture within the team.
- Oversee day-to-day restaurant operations to ensure efficiency, consistency, and adherence to company standards.
- Implement and monitor operational processes and procedures to enhance productivity and service quality.
- Ensure all restaurants comply with health, safety, and sanitation regulations.
- Manage the offsite customer service team to deliver exceptional customer experiences.
- Develop and implement customer service strategies to improve satisfaction and loyalty.
- Handle escalated customer issues and complaints, ensuring timely and effective resolution.
- Continuous Improvement:
- Identify opportunities for operational improvements and lead initiatives to drive efficiency and effectiveness.
- Use data and analytics to monitor performance, identify trends, and make informed decisions.
- Implement best practices and innovative solutions to enhance restaurant operations and customer service.
- Develop and deliver training programs for restaurant staff and the offsite customer service team.
- Ensure all team members are equipped with the skills and knowledge to perform their roles effectively.
- Promote a culture of continuous learning and professional development.
- Performance Monitoring:
- Track and analyze key performance indicators (KPIs) for restaurants and the customer service team.
- Prepare and present performance reports to senior management, highlighting achievements and areas for improvement.
- Set performance goals and work with teams to achieve targets.
- Manage staffing levels to ensure optimal coverage in restaurants and the customer service team.
- Coordinate with HR for recruitment, onboarding, and talent management processes.
- Oversee budgeting and resource allocation for operational activities.
- Bachelors degree in Business Administration, Hospitality Management, or Master Degree will be preferred
- Minimum of 5 years of experience in an operational management role, preferably in the BPO or hospitality industry.
- Proven experience in managing remote or offsite customer service teams.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills is MUST
- Ability to drive change and implement improvement initiatives.
- Proficient in MS Office and operational management software.
- Strong analytical and problem-solving abilities.
- Food provided
- Health insurance
- Provident Fund
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- total work: 7 years (Preferred)
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3331201
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationChandigarh, Chandigarh, India
-
EducationNot mentioned
-
ExperienceYear