Job Description

JOB DESCRIPTION1.) Job Purpose:-Need a operation manager who can centrally drive following:1.Creating, ensuring adherence, and constantly revising Operation processes and Strategy2.Rolling out and driving adherence to the process and strategy with team members.3.Collaborating and interacting with other departments such as sales , credit ,finance and collections etc.4.Publishing management information, Presentations, dashboards, trend charts in Excel and other company data visualization tools5.Owning and managing adherence to processes and procedures for operations as per the company policies6.Managing operations through agency and on roll employees7.Managing customer care department2.) JOB RESPONSIBILITIES: -Responsible for:1.Ensuring adherence to processes and policies as per company and regulatory guidelines.2.Implementation of operations strategy with teams and tracking compliance3.Reporting and analysis of the portfolio data with segmentation and stratification4.Consolidated presentations for senior management5.Managing operation agency and on roll employees, coordinating with Field teams including its Service levels6.Responsible for processes at Head office related to Audit and compliance activities.7.Handling customer care. Resolving external and internal customer queries with in time lines defined4.) Indicative Organization Chart: -5.) Skill Sets & competencies: -1.Ease of working with, understanding, and remembering operations metrics and numbers2.Expertise in Data reporting, stratification, segmentation, and Analysis3.Expertise in creating trend charts, data visualization to display the required data4.Experience in creating operations strategy preferably in NBFC industry5.Exposure to Captive finance6.Excellent communication skills in terms of working with senior management and managing communications with Field teams7.Understanding of overall NBFC business and its functions8.Understanding of customer care roles and responsibilities6.) Work Relationship: -InternalWork closely with operation on rolls, agency and other departmentsExternalWork with various agencies that help in retail loan processing /Vendors / Customers /Audit agencies7.) Qualification, Age and Experience: -Education-Minimum qualification: GraduateProfessional Qualification-MBA(preferred )ExperienceRequire 6+ years of overall experience in handling retail operations

CNH Industrial