Job Description

You Lead the Way. We've Got Your Back.



With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.



Business Continuity Management (BCM) is essential in today's environment. The ability to prepare for and respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.



The BCM team is part of the Global Services Group (GSG) at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.


How will you make an impact in this role?



The Operational Resilience Analyst is responsible for supporting the implementation and strengthening of the company's operational resilience framework across the enterprise. This includes ensuring that a consistent framework is established to systematically identify important business services, measure impact tolerance, support scenario testing, and provide senior leadership reporting of significant operational resilience risks. The Operational Resilience Analyst will also support the daily processes and activities within the Business Continuity Management organization including monitoring and preparing for potential crises and responding to acute crisis moments.


Responsibilities


• Support the development and maintenance of the Operational Resilience governance framework, including policies, procedures, and standards
• Assist in designing and delivering Operational Resilience governance reporting to required committees and AXP Board
• Implement methodology to identify Important Business Services (IBS) and map the IBSs to locations, people, third parties, systems and critical data elements
• Apply impact tolerance methodology to define the impact tolerance levels for each Import Business Service
• Collaborate with teams across the company, such as Operational Risk, Third Party, and Technology, to implement the Operational Resilience Framework for Scenario Testing (e.g., development of severe but plausible scenarios that will be tested to measure resilience of the AXP Operational Resilience Plan
• Gather, summarize, and present key data utilizing dashboards and reporting through analytic tools


Minimum Qualifications


• Minimum of 2 years of experience in Operational Risk, Business Continuity Management or related risk management programs and can drive integration between BAU and Operational Resilience processes
• Ability to prioritize tasks, set milestones and deadlines, identify risks and issues (escalating when necessary)
• Strong data analytics: Able to manipulate raw numerical and qualitative data, and convert into metrics and dashboard reporting
• Ability to meet business partner expectations and SLAs
• Highly organized, strong attention to detail and excellent follow-up skills
• Excellent communication skills: Proficient in technical and business writing, able to produce written reports and templates, able to effectively present information based on audience seniority and level of formality
• Build a strong network and leverage relationships and influence to get things done
• Self-motivated with an ability to work on one's own with a strong sense of ownership and accountability


Preferred Qualifications


• Knowledge of Data architecture and technology incident management / testing methodologies
• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations)
• Experience working on regulatory / compliance projects or programs


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.