Job Description

:Join our TeamAbout this opportunity
The CA Manager - Technical Authority -3 is typically assigned to work with service quality assurance back-office activities in an operations organization.
The primary purpose is to be able to lead the team in providing second level preventive maintenance and system fault restoration. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:

• We believe in trust - we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!
• We believe in creativity - trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.
• We truly believe in happiness; we enjoy and feel passionate about what we do and value each others technical competence deeply.

What you will do

• To delegate the tasks efficiently within the team to meet SLAs well within the time limits.
• To ensure second level preventive maintenance is being done regularly
• To prioritize faults to meet SLA/WLA.
• To handle emergencies and if required coordinate with Emergency support
• To investigate faults/cause related to system/network problems.
• To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible in RAN/TXN/OSS.
• To ensure correct working methodology.
• To supervise product feasibility studies.
• To guide engineers for configurations, fault management and trouble shooting.
• To predict workforce requirements
• Responsible for driving EHS through employee Awareness and Compliance for the responsible unit.

You will bring

• To own the team as one coherent unit and deliver as per SLAs.
• Second level service problem restoration.
• To ensure second level preventive maintenance is being done for all nodes.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To handle and execute the Change Request in stipulated time frame.
• Raise CSR towards OEM in consultation.
• To ensure new nodes are integrated as per the standardized processes.
• Interact with Customers top-level management to understand their requirements and give feasibility for implementation of the same.
• Experience in Any Two skill- PACO/STP/Cloud

Key Qualification

• Degree in Engineering or equivalent experience.
• At least 10 years experience in Telecom Domain

Why join Ericsson?
At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the worlds toughest problems. You\xc2\xb4ll be challenged, but you wont be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.What happens once you apply?to find all you need to know about what our typical hiring process looks like.Notice of Job Opportunity -We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .If you need assistance or to request an accommodation due to a disability, please contact Ericsson atDISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.Primary country and city: India (IN) || Noida

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