Job Description

Role & responsibilities

1. Strategic Management of Outpatient Departments (OP), Inpatient Areas (IP), Diagnostics, and Pharmacy

• Strategically drive conversion and operational efficiency across outpatient departments, inpatient areas, diagnostics (LAB), and pharmacy services.

2. Lead Efficiency Projects

• Conceptualize and lead projects aimed at optimizing operational processes and resource utilization within the hospital.

3. Operational Metrics and Service Excellence

• Monitor operational metrics as part of the service excellence framework, focusing on discharge processes and other operational parameters to enhance patient care outcomes.

4. Ensure Regulatory Compliance

• Oversee hospital compliances and ensure adherence to statutory requirements related to operations management.

5. Day-to-Day Operations Oversight

• Manage daily operations and administrative functions to ensure seamless delivery of healthcare services.

6. Collaborative Leadership

• Foster collaboration with non-medical functions (Housekeeping, F&B, Maintenance, IP and OP, Customer Service, etc.) to ensure the delivery of world-class healthcare services.

7. Policy Development and Implementation

• Develop and implement policies, procedures, and best practices in hospital administration, including corporate services, medical insurance, material management, pharmacy management, facility management, and estates management.

8. Policy and Process Implementation

• Ensure effective implementation of organizational policies and processes to maintain operational efficiency.

9. Inter-Departmental Coordination

• Facilitate communication and resolve operational issues among various hospital departments.

10. Patient Relations and Escalation Handling

• Act as a representative of the operations team in handling patient escalations and ensuring high levels of patient satisfaction.

11. Staff Development and Performance Management

• Assess staff performance, provide feedback, and identify opportunities for professional growth and leadership development.

12. Regulatory and Environmental Compliance

• Ensure facilities meet government regulations and environmental health and safety standards.

13. Departmental Liaison

• Collaborate with departments to streamline operations and maintain smooth hospital functioning.

14. Cost Management Initiatives

• Participate in cost containment initiatives alongside other department heads to optimize resource allocation.

15. Service Excellence Initiatives

• Actively participate in initiatives aimed at enhancing service excellence and improving overall patient experience.

16. Operations Dashboard Development

• Participate in the design and implementation of operations dashboards to monitor performance and identify areas for operational improvement.

17. Quality Assurance and Compliance

• Ensure adherence to service quality processes and occupational health and safety policies.

18. Adaptability and Learning

• Demonstrate adaptability and a proactive approach to learning new concepts and industry standards.

19. Critical Thinking and Decision-Making

• Utilize critical thinking to analyze complex problems, evaluate solutions, and make informed decisions to support operational efficiency.

Perks and benefits

As per company's norms

Role: Head - Operations Industry Type: Medical Services / Hospital (Diagnostics) Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with '' are preferred key skills Hospital Operations AGM-operations senior manager operations DGM-operations Hospital Administration patient escalation Quality Assurance NABH

Job Type: Full-time

Pay: ?35,000.00 - ?49,205.70 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Yearly bonus

Experience:

• total work: 10 years (Preferred)

Work Location: In person