Job Description

About Company:It is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers "scale at speed," we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.:Having experience in Data Center operations where in managing different domains like Database, OS, Middleware, Network etc.
Responsible for smooth functioning of hardware and software components Infrastructure in datacenters for production / staging and disaster recovery setups
Vendor co-ordination for one-off activities and troubleshooting
Co-ordinate within System Admin team for 24x7 support
Be accountable for all customer escalations and resolution
Study and review the plan for risks involved & proactively suggests risk mitigation strategies for the same
Keep all stakeholders engaged and aware of the progress
Review shift handover and checklists
Review RCA\'s and submit to customer
Work with leads on new SIP\'s and automations.
Having good understanding of ITIL/ITSM
Conduct management review meetings to ensure effective delivery and operational excellence
Understand transition management and handle transition from customer at an appropriate level
Responsible for mentoring of the team and suggest suitable career development options to them
Collaborate with multiple units across the company to ensure smooth startup of the process and smooth functioning of the project
Coordinate with different domains Leads, collaborate with all Delivery Integrators, Solution Architects, SO Integrators to create value to customers in terms of proposal, solution, designs and architecture
Influence customer perception positively.
Regularly check company\'s positioning in terms of delivery from the customer point of view. Also be responsible for the brand image of the company
Contribute to Relationship Management and drive account farmingJob Role: Operations ManagerJob Type: Full TimeWork Mode: Work from OfficeExperience:8 Years to 12 YearsCTC Range: 18LPA to 22 LPALocation: Navi Mumbai, BelapurNotice Period :Immediate to 30 Days & Serving Notice

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