Job Description

A hotel manager will be responsible for overseeing the daily operations of a hotel, ensuring the efficient and effective functioning of all departments within the hotel. They play a vital role in providing guests with a comfortable and memorable experience while maintaining profitability and compliance with industry standards.

Key Responsibilities:

Guest Services: Ensure that guests have a pleasant and comfortable stay, handling any guest complaints or concerns promptly and professionally.

Staff Management: Recruit, train, supervise, and evaluate hotel staff, including front desk personnel, housekeeping, food and beverage staff, and maintenance teams.

Financial Management: Develop and manage the hotel's budget, including revenue forecasting, expense control, and profit maximization. Monitor financial performance regularly and make necessary adjustments.

Sales and Marketing: Develop and implement strategies to attract guests, increase occupancy rates, and maximize revenue. This may include pricing strategies, promotional activities, and partnerships with online travel agencies.

Quality Assurance: Ensure that the hotel meets quality and service standards. Regularly inspect rooms, public areas, and facilities to maintain cleanliness, maintenance, and safety.

Property Maintenance: Oversee the maintenance and repairs of the hotel's physical assets, ensuring that all facilities and equipment are in working order.

Regulatory Compliance: Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, employment laws, and licensing requirements.

Inventory and Supply Management: Manage inventory, order supplies, and control costs to ensure efficient operation of the hotel.

Guest Relations: Foster positive guest relations by addressing guest needs, providing assistance, and resolving issues.

Security and Safety: Implement and maintain security and safety protocols to protect guests, staff, and the property.

Hospitality Background: It is essential for a hotel manager to have a strong background in the hospitality industry, typically with several years of experience in various hotel roles, such as front desk, housekeeping, food and beverage, or management.

Education and Qualifications:

Bachelor's Degree: A bachelor's degree in hospitality management, hotel management, business administration, or a related field is often preferred. Some hotels may require a master's degree, especially for high-end establishments.

Industry Certifications: Obtaining certifications from organizations like the American Hotel and Lodging Association (AH&LA) can be beneficial. Common certifications include Certified Hotel Administrator (CHA) and Certified Hospitality Administrator (CHA).

Management Skills: Strong leadership, communication, and organizational skills are essential for this role. Experience in managing a diverse team is crucial.

Customer Service Skills: Exceptional customer service skills are a must to ensure guest satisfaction.

Financial Acumen: Hotel managers need to have a solid understanding of financial management, budgeting, and revenue management.

Computer Skills: Proficiency in hotel management software, reservation systems, and Microsoft Office is often required.

Local Knowledge: Familiarity with the local market, including competition, local attractions, and events, can be a significant asset.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Provident Fund
• Work from home

Schedule:

• Rotational shift

Education:

• Diploma (Preferred)

Experience:

• Microsoft Office: 3 years (Preferred)
• total work: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person