Job Description

Looking to hire a Operation Manager for a newly opening well established Luxury Boutique Hotel in Athirappilly - Thrissur, Kerala.

:

• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
• Review, analyze and suggest improvement of work flow and standards at the Front Desk.
• Analyze rate variance report to ensure room's revenue control, approve discounts and rebates.
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook.
• Prepare duty roster for Front Office Staff, House Keeping Staff, Security Staff and supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
• Ensure that front line staff complies with marketing techniques and maximizes sales.
• Check billing instructions, monitor guest credit and act upon any discrepancies.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Works closely with the housekeeping department in the keeping room status. reports up to date and coordinates requests for maintenance and repair work.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.
• Ensures the Safety, Security and Loss Control policies and procedures are compiled. with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel.
• Provide department orientation and training of the hotel service standards, procedures and programs.
• Constantly monitor team members' appearance, attitude and degree of professionalism.
• Motivate and provides a work environment which brings out the best in team members.

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and training as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications & Experience

• Degree / Diploma in Tourism / Hospitality / Hotel Management.
• Minimum 5 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Trichur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 3 years (Preferred)