Job Description

Interview: Only F2F

About Us:

Nexus Enterprise is a dynamic and growing [industry/sector] company dedicated to delivering high-quality solutions to government clients. We are currently seeking a skilled and experienced to join our team. We want to hear from you if you have a proven track record in successfully managing customers, understanding the orders, and securing contracts.

Job Summary:

We are seeking a proactive and dynamic Account Manager to join our team. The ideal candidate will be responsible for maintaining strong relationships with clients, handling both inbound inquiries and outbound follow-ups. The Account Manager will serve as the primary point of contact for clients, ensuring their needs are met and fostering long-term partnerships.

Key Responsibilities:

Client Relationship Management

: Build and maintain strong, long-lasting relationships with clients. Serve as the primary point of contact for client inquiries and issues.

Account Management

: Manage client accounts by understanding their needs, objectives, and expectations. Develop customized solutions to meet client goals.

Inbound Inquiries

: Handle incoming client inquiries and requests promptly and effectively. Provide accurate information and resolve issues to ensure client satisfaction.

Outbound Follow-Ups

: Conduct follow-up calls and communications with clients to ensure their ongoing satisfaction and identify potential opportunities for growth.

Reporting and Analysis

: Prepare regular reports on account status, sales activities, and client feedback. Analyze data to identify trends and areas for improvement.

Collaboration

: Work closely with internal teams, including sales, marketing, and customer support, to ensure a seamless client experience. Communicate client needs and feedback to relevant departments.

Client Retention

: Implement strategies to retain clients and minimize churn. Address any issues or concerns that may impact client loyalty. Maintain Excels Handles Mails Excellent communication Skills

Customer Support

: Provide timely and accurate information about products and services. Address customer complaints and resolve issues efficiently.
Qualifications:

Education

: Bachelor's degree in Business Administration, Marketing, or a related field or equilant.

Experience

: Proven experience in account management, sales, or customer service roles. Experience in the relevant industry is a plus.

Skills

: Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities and attention to detail.

Attributes

: Client-focused, proactive, and able to handle multiple tasks simultaneously. Strong organizational and time-management skills.
Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?13,998.43 - ?31,711.31 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person