Job Description

Job Title: Operation Executive

Job Overview:
A Operation Executive is responsible for planning, organizing, and executing travel itineraries for individuals or groups. As a Operation Executive, you will be responsible for coordinating and managing all aspects of travel arrangements for clients, ensuring a smooth and enjoyable experience. This role involves understanding client needs, designing customized itineraries, making reservations, coordinating transportation, and providing support throughout the travel period.

Key Responsibilities:

• Client Communication: Interact with clients to understand their travel preferences, budget, and special requirements.
• Itinerary Planning: Design customized travel itineraries based on client preferences, including accommodation, transportation, activities, and dining options.
• Reservations: Make bookings for flights, hotels, transportation, and other travel-related services, ensuring availability and confirming reservations.
• Vendor Coordination: Liaise with hotels, airlines, tour operators, and other vendors to secure the necessary services and negotiate favorable rates.
• Documentation: Prepare all necessary travel documents, including tickets, visas, travel insurance, and itinerary details, and ensure they are delivered to clients on time.
• Customer Support: Provide assistance to clients before, during, and after their travels, addressing any concerns or issues that may arise and offering solutions promptly.
• Destination Knowledge: Stay updated on travel trends, destination attractions, local customs, and regulations to provide accurate information and recommendations to clients.
• Budget Management: Manage travel budgets effectively, ensuring cost-efficient solutions while maintaining high-quality service standards.
• Problem Solving: Handle any emergencies or unexpected situations during travel, such as flight delays, cancellations, or medical emergencies, by providing timely assistance and alternative arrangements.
• Feedback Collection: Gather feedback from clients after their trips to evaluate their satisfaction levels and identify areas for improvement in service delivery.

Qualifications and Skills:

• Bachelor's degree in Hospitality, Tourism Management, or a related field (an advantage).
• Proven experience in travel planning, tour operations, or customer service roles(an advantage).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in travel booking systems and Microsoft Office Suite.
• Knowledge of foreign languages (an advantage).
• Attention to detail and problem-solving skills.
• Ability to work under pressure and adapt to changing circumstances.
• Passion for travel and a genuine desire to create memorable experiences for clients.

Working Conditions:

• Work hours may vary based on client needs and may include evenings, weekends, and holidays
• Office-based work with frequent interactions with clients, vendors, and team members.

Career Growth

Operation Executives can progress to higher-level positions such as Tour Manager, Destination Manager, or Travel Operations Manager with experience and additional training. Continuing education and certifications in travel and tourism can also enhance career prospects.

Job Type: Full-time

Pay: ?7,000.00 - ?10,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Performance bonus
• Quarterly bonus

Language:

• Hindi (Preferred)

Location:

• Palakkad, Kerala (Preferred)

Work Location: In person