Job Description

Key Responsibilities

• Customer Communication: Serve as the primary point of contact for customers with questions or issues related to cross-border shipments. Respond to customer inquiries via phone, email, and other communication channels.
• Order and Shipment Management: Assist customers in tracking their shipments across international borders, ensuring they are informed about delivery times, customs clearances, and any potential delays.
• Problem Resolution: Identify and resolve issues related to lost packages, customs clearance delays, regulatory challenges, or shipment discrepancies in coordination with internal teams (operations, customs, and logistics).
• Customs and Compliance Support: Provide guidance to customers about relevant customs documentation, import/export regulations, tariffs, and other legal requirements for their shipments.
• Proactive Updates: Provide regular updates to customers regarding the status of their shipments, ensuring that any delays or issues are communicated promptly and professionally.
• Collaboration with Cross-Functional Teams: Work closely with the sales, operations, and logistics teams to ensure that customer issues are resolved efficiently and shipments are processed smoothly.
• Document Management: Ensure all shipment-related documentation (e.g., invoices, customs forms) is completed accurately and submitted on time to avoid any delays at borders.
• Feedback and Reporting: Collect customer feedback on their experiences and share insights with the management team to improve services. Maintain accurate records of customer interactions in CRM tools.

Job Types: Full-time, Permanent

Pay: ?250,000.00 - ?320,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Education:

• Bachelor's (Required)

Work Location: In person