Job Description

Designation : Operation Executive

Experience : 0 to 1 Year

Job Time : 10:00 AM to 8:00 PM

Skills:

Key Responsibilities:1. Tour Coordination and Management

• Tour Planning: Assist in the planning, development, and implementation of tours, including logistics, transportation, accommodations, and activity schedules.
• Customer Service: Handle customer inquiries, concerns, and requests regarding travel itineraries, tour packages, and related services.
• Booking and Reservations: Manage reservations for hotels, transport, excursions, and other services for tourists.
• Quality Control: Ensure that all services provided (hotels, transportation, activities) meet company standards and clients' expectations.
• Problem Solving: Resolve any issues or conflicts that arise during tours or with bookings, ensuring customer satisfaction.

2. Vendor and Supplier Management

• Supplier Relations: Build and maintain strong relationships with suppliers (hotels, transport services, tour guides, etc.).
• Contract Negotiation: Assist in negotiating contracts and rates with vendors to ensure competitive pricing and quality services.
• Vendor Coordination: Coordinate with vendors for smooth operations, ensuring all bookings and services are confirmed and delivered on time.

3. Operational Support

• Documentation: Ensure all documentation related to tours, bookings, permits, and customer profiles are accurate and up-to-date.
• Itinerary Management: Review, customize, and finalize itineraries for clients, ensuring compliance with travel regulations and safety standards.
• Travel Assistance: Provide support to travelers before, during, and after their trips, offering guidance on travel documents, safety, and other relevant travel information.

4. Financial and Reporting Tasks

• Cost Control: Monitor and manage operational costs within budget and report any discrepancies or issues to management.
• Reporting: Prepare operational reports, including customer feedback, tour performance, and any operational challenges or successes.

5. Customer Relationship Management

• Client Interaction: Maintain regular communication with clients to understand their needs, preferences, and ensure a positive experience.
• Feedback Collection: Gather customer feedback and ensure that concerns are addressed promptly.
• Post-Tour Follow-up: Contact clients post-trip to collect feedback and ensure satisfaction, using insights for future improvements.

6. Marketing and Sales Support

• Promotion: Support the marketing team by providing operational insights to help promote tour packages and services.
• Sales Support: Work closely with the sales team to ensure all tours are available, properly priced, and operationally feasible.

7. Compliance and Safety

• Regulations: Ensure all tours comply with local, national, and international regulations and safety standards.
• Risk Management: Address potential risks in travel operations, and ensure safety protocols are followed.

Qualifications and Skills:Education & Experience:

• Education: Bachelor's degree in Tourism, Hospitality, Business Administration, or related field.
• Experience: Minimum 2-3 years of experience in tourism operations, travel coordination, or a similar role.
• Certifications: Relevant certifications in tourism or hospitality management are a plus.

Skills & Competencies:

• Operational Skills: Strong understanding of the operational aspects of the tourism industry, including logistics, reservations, and customer service.
• Customer-Centric: Excellent communication and interpersonal skills to provide exceptional customer service.
• Problem-Solving: Strong ability to think on your feet and solve operational challenges as they arise.
• Attention to Detail: Ability to manage multiple tasks simultaneously while ensuring high levels of accuracy.
• Vendor Management: Experience managing relationships with third-party vendors.
• Tech-Savvy: Proficiency in travel management software, CRM systems, and Microsoft Office Suite.
• Language Skills: Proficiency in [languages] is a plus, depending on the target market.

Personal Attributes:

• Strong organizational skills and ability to multitask effectively.
• Proactive, adaptable, and willing to work in a fast-paced, dynamic environment.
• Ability to work independently and as part of a team.
• Enthusiasm for the tourism and travel industry.

Working Conditions:

• The role may require occasional travel to tourist destinations or to meet with suppliers.
• Weekend or evening work may be required during peak travel seasons or for emergency support.

Job Type: Full-time

Pay: ?12,000.00 - ?25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 16/11/2024