Operation Executive
Job Description
• Maintain excellent customer satisfaction and review support tickets for appropriate resolution
• Provide customer support through phone and chat
• Work with other departments to resolve customer issues in a timely manner
• Serve as a point of contact for customer support and complaints
• Proactively identify, investigate, and resolve recurring customer support issues
• Maintain appropriate documentation and records of customer interactions
• Maintain appropriate files regarding each customer interaction
• Proactively gather and utilize customer feedback and suggestions
• Review customer satisfaction reports to ensure customers are satisfied with the support they receive
• Contribute to the development of future customer support processes
• Communicate effectively with peers and managers
• Communicate to customers during outbound phone calls
• Verifies customer requests are accurate and consistent
Job Types: Full-time, Permanent, Fresher
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
• Food provided
• Internet reimbursement
• Leave encashment
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Yearly bonus
Experience:
• total work: 1 year (Preferred)
• Export: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3477948
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGJ, IN, India
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EducationNot mentioned
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ExperienceYear