Job Description

Kindly share your resume at arpita.singh@prakharsoftwares.com or at 8826665849.(REFERENCES ARE HIGHLY APPRECIATED)

Job Title: Operations Executive / Operations Lead
Location: Saket, Delhi
Salary: ?30,000 - ?35,000 per month

Position Overview:
We are seeking a proactive and highly organised Operations Executive/Lead to oversee and streamline daily business operations. The ideal candidate will be responsible for managing client communications, coordinating teams, resolving operational issues, and driving process improvements. This role demands strong leadership, excellent organisational skills, and the ability to effectively manage a variety of operational tasks to ensure business efficiency.

Key Responsibilities:

• Operational Oversight: Lead daily operations to ensure seamless execution of processes and adherence to operational policies.
• Team Coordination: Coordinate with cross-functional teams, ensuring smooth workflow, addressing issues promptly, and providing support for operational tasks.
• Client Communication: Serve as the point of contact for incoming client calls and inquiries, providing timely resolutions and delivering exceptional customer service.
• Task Management: Oversee scheduling, resource allocation, and workflow management to ensure deadlines are met and operations run efficiently.
• Problem Resolution: Proactively identify operational challenges, implement corrective actions, and develop strategies to improve long-term efficiency.
• Reporting & Documentation: Prepare regular reports on operational performance, KPIs, and issues, and provide updates to senior management.
• Process Improvement: Continuously evaluate existing processes and identify opportunities for improvement to optimise productivity and enhance service quality.
• Compliance & Quality Control: Ensure all operational procedures comply with company standards, policies, and regulations, maintaining a high standard of service delivery.

Qualifications:

• Experience: 3-5 years in an operations role, with at least 1-2 years in a leadership or supervisory position preferred.
• Education: Bachelor's degree in Business Administration , Operations Management , or a related field.
• Skills:
• Strong leadership, team management, and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to engage with clients and internal teams effectively.
• High attention to detail with the ability to multitask and manage competing priorities.
• Strong proficiency in MS Office Suite (Word, Excel, PowerPoint). Familiarity with operational management tools is a plus.
• Personal Attributes: Highly organised, goal-oriented, and able to thrive under pressure. Demonstrated ability to manage multiple operational functions and drive efficiency.

Additional Requirements:

• Ability to handle customer inquiries and resolve issues in a professional manner.
• A solutions-oriented mindset with a focus on continuous improvement.

If you are passionate about ensuring operational excellence and thrive in a dynamic environment, we encourage you to apply.

Kindly share your resume at arpita.singh@prakharsoftwares.com or at 8826665849.(REFERENCES ARE HIGHLY APPRECIATED)

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

• Morning shift

Application Question(s):

• Do you have any experience handling Govt Tenders?

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Required)

Work Location: In person