Job Description

Objective / Purpose of the Job * Managing the DaaS and WaaS service requirements.

• Managing the MPO and service now order creation and Business Event update
• Working with contracted 3PL for service requirement ( Warehousing , Repair management and Deliveries) and ticket management
• Support Multiple APAC country services to support customer

Key Activities / AccountabilitiesDevice delivery, management & RMA services (ComputaCenter) Forward & Reverse * Ticket management on ServiceNow for device delivery, management and RMA services.

• Review & managing the repository of Inbound, Outbound shipping documents including the PODs.
• Coordination with supplier for vehicle placement, pickup, delivery, device repairs and TAT management.
• Coordination with customer for the services rendered, repair quotation approvals,
• Preparing and publishing MIS to customers.
• MPO order creation and preparing the report of the same.
• Billing report preparation, validation and submission
• Act as a single point of contact for country team, customers and suppliers for end-to-end Daas , WaaS and XaaS service requirements.

MPO Update.

• Order creation - Manual data entry, Data entry via mass upload and order Verification
• Order creation - EDI update management from client & supplier
• Modifications for inputs received manually/EDI
• Monitor unallocated orders and allocation (through system or manually)
• Adhoc order management and allocation
• Input business event manually/mass upload/EDI and monitor the data.
• Monitor, update and validate operational data for billing
• Manage exception process
• Review control reports and seek IT support for issue resolution and correction
• Customer View Web portal to help customer in case track and trace access is required.
• Maintain master report of all low orders status /pending /current details of validation etc.
• Establish and monitor supplier performance for all inputs/EDI accurately for timely, accurate billing
• Ability to run business analytical tools ( BI, Cognos, Tableau etc

Key Tasks * Enforce compliance of planned allocation optimally for all origins.

• Ensure visibility of carrier allocation usage by regular reporting.
• Drive carrier discussions on allocation compliance and regular allocation planning.
• Set up and follow escalation processes for enforcing compliance and driving improvements.
• Support Management team through the carrier allocation structure and overview.
• Supervise training of origin countries on allocation compliance and monitoring.
• Operational control on key deliverables for the customer

Supplier Relationship Management:Maintaining good relationship with supplier to gain support and support growth of the supplier\'s partnership with us. Including bringing innovation from-outside-in to support GSCO\'s vision of value creation to customers.Expanding supplier base to ensure most competitive rates achieved from the market.Supplier selection and evaluation for existing and new customer requirements and ensuring that suppliers are appropriately inducted into the GSCO Vendor List.Job Title:Hi Applicants!!!Hiring for a Job in a Reputed Organization(Product and Service based company).Here is a Gateway to it, through ALP Consulting.RecruitingEmployment Type: PermanentExperience:Skills Required: * Excellent Communication Skills

• Strong Experience in :

Job Location: Pan IndiaNote: Maximum 60 Days Notice Period will be Prioritized.

Alp Consulting Limited