Job Description

Assists others in performing program landscape research and analysis. Identifies internal opportunities to develop new programs and improve current ones, with oversight from others. Learns how to define and track the success criteria and performance metrics. Helps to define and execute on a landing and communication plan, such as the target audience(s) and communication strategy. Helps evangelize programs to stakeholders, partners, and customers to gain buy in. Contributes to standard projects, including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs. Begins to demonstrate an understanding of mapping or how systems work and impact one another. Assists in conducting cost-benefit analyses to examine performance to value drivers. Helps collect and evaluate success criteria and performance metrics. With oversight from others, contributes to the direction and strategy from leadership regarding business area of expertise in order to help execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly.Responsibilities:Business Program Planning and Design

• Assists others in performing program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examining business trends (e.g., customer feedback and expectations) to identify audience size and program scope, stay current, agile, and competitive. Begins to understand overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans with oversight from others.
• Identifies internal opportunities to develop new programs and improve current ones with oversight from others. Assists others in identifying root problems (e.g., root-cause analysis) defining the program strategy, gathering program requirements, identifying resource needs, creating the project plan and targets, and working across teams to align on the plan of record. Helps improve operations of existing programs by helping apply industry methodology, define program issues, assess various scenarios, and select the optimal scenario to resolve issues.
• Assists others working with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design programs from initiation to delivery. Helps produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
• Learns how to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Buisness Program Excellence and Execution

• Helps to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Maintains the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence with oversight from others. Helps work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
• Helps evangelize programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact with oversight from others. Demonstrates the skills needed to adapt communication style and storytelling strategy according to audience and business needs.

Business Program Management

• Contributes to standard projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs. Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with oversight from others.
• Begins to demonstrate an understanding of mapping or how systems work and impact one another. Helps work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Learns to develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.

Business Program Evaluation and Improvement

• Assists in conducting cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Helps others who drive monthly business review (MBR) and helps run rhythms regularly to identify what is working and what is not.
• Helps collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, customer feedback) and uses scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Assists others using data analytics (e.g., scenario analyses) to derive insights and training that help identify program risks and mitigation plans, as well as opportunities to streamline and optimize programs based in lessons learned.
• With oversight from others, contributes to the direction and strategy from leadership regarding business area of expertise in order to help execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Learns to define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Helps ensure buy in and adoption of the new program or change by others in the organization. Helps develop the collateral required to enable key stakeholders and others to be on board. Assists others who contribute to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).

Qualifications:

• Bachelor\'s Degree in Business, Operations, Finance or related field
• OR equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

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