Job Description

OpenShift & OpenStack Platform EngineerRemote CanadaResponsibilities:General:Work with technology partner(s) as required to open tickets, update tickets, resolve tickets Communicate with clients as required for updates/escalation and ticket closure upon resolution Handle all escalation to Level 3 for clients or technology partner(s)OpenShift:Provide Kubernetes expertise across multiple distributions, with a primary focus on Red Hat OpenShiftUse OpenShift command line (cli) and GUI/API to login and troubleshoot effected systems with OpenShift 3 and 4 +Support and troubleshooting of OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networkingSupport storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backendsSupport and manage Kubernetes Operators and lifecycle managementWork with Git/Source Code Management, pipelines, Ansible, and other automation toolingSupport OpenShift architecture and design, roles, and node typesInvestigating OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking issues, including escalation to networking teams as requiredReviewing connected storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends, and escalation to storage teams as requiredTroubleshooting Kubernetes Operators and lifecycle management to support platform operational statusLeverage clients and OpenShift monitoring, and visibility systems as needed for problem validation, additional metricsDevelop and enhance existing automation, build additional code to enhance efficiency and processesOpenStack:Use OpenStack command line (cli) and GUI/API experience to login to effected systems with OpenStack 13 and 16 +Support OpenStack architecture and design, roles, and node typesSupport and troubleshoot OpenStack network plugins such as Juniper Contrail, hardware passthrough such as SR-IOV for networking and GPUSupport and resolve connected storage issues related to OpenStack types and backends, and escalation to storage teams as requiredWork with Git/Source Code Management, pipelines, Ansible, and other automation toolingDevelop and enhance existing automation, build additional code to enhance efficiency and processesQualifications:experience in an operational role e.g. Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting Production platformsexperience with application/development team enablement and onboarding, support of application teams with an active user base; managed through a change management process Hands-on experience with enterprise Kubernetes distributions, RedHat OpenShift Container Platform is an assetExperience with architecture, design, deployment or administration on any cloud container platform (e.g. OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry, etc.)OpenStack architecture, design, deployment, and operational management experienceTesting methodologies, CI/CD tooling experience (Jenkins, Tekton, etc.)Demonstrate knowledge of cloud-native engineering and experience with developing/using CI/CD pipelinesPlatform observability (Dynatrace, Datadog, Prometheus, Grafana), Alerting (PagerDuty, Healthwatch, Alertmanager)Experience with CLI and management tools such as oc, kubectl, Helm, openstack, etc. GitOps and workfows using Customize for declarative management of Kubernetes objects Infrastructure automation experience using Terraform or Ansible playbooks or equivalent automation toolsExperience with SCM Tools such as Git/Subversion/GerritBash/Shell scripting knowledge

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