Job Description

Job Title: ERP Support Executive

: We are looking for an ERP Support Executive who will be responsible for providing high-quality customer support for EXPAND smERP. This role involves handling customer calls and tickets, providing remote support, and ensuring customer satisfaction. The ideal candidate must have a solid understanding of accounting, business processes, and workflows, and will be dedicated to resolving customer issues promptly and efficiently.

Job Duties and Responsibilities:

• Acquire a comprehensive knowledge of EXPAND smERP to provide effective support.
• Ensure 99% customer satisfaction by delivering prompt and accurate support.
• Maintain a high level of availability, aiming for 99% on-call support.
• Keep detailed records of customer interactions by maintaining a call log sheet.
• Perform root cause analysis on issues and raise tickets for resolution.
• Collaborate with testing and development teams to fix bugs and close tickets efficiently.
• Conduct product testing to reproduce and analyze bugs.
• Manage and respond to support tickets and emails on time.
• Achieve a turnaround time (TAT) of 1 hour for ticket resolution.
• Assist in creating and updating help documentation to support users.

Requirements:

• A Bachelor's degree in Commerce.
• Good understanding of basic accounting and taxation principles.
• Strong understanding of business processes and workflows.
• Proficient in English writing.
• Fluent in Hindi and Bengali speaking.

Job Location: Kolkata, India

Perks and Benefits:

• Competitive salary structure.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.

Contact Us to Apply: If you are excited about this opportunity and ready to contribute to our growing team, please send your updated CV to hr@edominer.com for further processing.

About eDominer: eDominer, a pioneer in business software development since 1995, focuses on business automation. Our flagship product, EXPAND smERP, is a cost-effective, reliable, and user-friendly ERP solution catering to various verticals, including manufacturing and export businesses.

Explore our business units:

• Parent Company:
• Our Product: EXPAND smERP:

Job Types: Full-time, Permanent

Pay: ?100,000.00 - ?150,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person