Job Description

1. To receive, welcome patient/attendant greet them by saying "Namaste".

2. To serve as primary point of liaison and problem resolution if possible, else ensure

that they meet the right person/authority in this matter

3. Prompt and courteous response towards the patients/attendants routine needs,

questions, comments, or concerns with answers and/or action in a professional,

empathetic & compassionate manner to their satisfaction

4. To inform/explain the patients/ attendants regarding the process of the Patient

Care Services.

5. To assist them in filling up the Registration Form and complete other necessary

documentation as required

6. To ensure the availability of wheel chairs/stretchers in the Atrium

7. To assist the patients in understanding the various Healthcare Schemes and

products and facilities available in the Hospital and coordinate with the Dept. of

Marketing in this regard

8. To ensure that diagnostic reports are delivered to the right patient/attendants and

on time

9. To ensure smooth operations of TPA / Corporate clients.

10.To effectively carry out the papers work regarding admissions and act as an

interface with consultation with OPD

11.To ensure better and smoother coordination with doctors, nurses, technicians &

staff member

12.To monitor aesthetics in the reception areas throughout the day for safety,

cleanliness, & smooth functioning and report essential issues to relevant

departments such as Housekeeping, engineering etc.

13.Maintaining proper image, generating positive public relations, and increasing

satisfaction levels of Patients/attendants.

14.Analysing and interpreting patient/attendant needs, developing and coordinating

implementation of new or improved procedures/services

15.Make appointments, process billing, generate invoices, maintain daily scrolls,

provide Cash/ Credit/ Corporate billing and discount information to patients

16.Registration: Complete the registration process in a timely and accurate manner.

17.Ensure all patients medical records are maintained with confidentiality. As a daily

routine process all patients' records are sent to medical records department.

18.Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold

Responsibility for short cash, fake currency and opening and closing of shift.

19.MIS: Maintain and generate process related data as and when required by the HOD

20.Preventive Health Check: Coordinate smooth and timely flow of PHC patients,

follow up of their reports & post check-up consultation as per patients

convenience

21.Provide patients with information regarding advised investigations and

procedures.

22.Assist and direct patients that have come in for health check-up.

23.Manage and record time spent by patient as mentioned in the standard operating

procedure

24.Maintain service standards as specified in the standard operating

procedure/service standards

25.Diligently adhere to patient flow-chart and highlight any process related issue to

shift supervisor on shift basis and HOD

26.Ensure all patients are guided well to diagnostic areas lab, radiology etc.

/pharmacy as prescribed by the consultants in order to continuity of the care of

patient.

27.Interface with Lab and other diagnostic areas for patients investigation reports

28.Uphold basic standards of cleanliness of work place area as well as self-grooming,

and demonstrate use of standard phrases and telephone etiquette during all points

of patient interface.

29.Proactively distribute feedback forms and Collect outpatient feedback through

paper pencil method or I-Pad from patients/attendants

30.Possess comprehensive knowledge of all HIMS applications, all instructional

manuals and operating procedures applicable to the job profile.

31.Effectively utilize all communication systems.

32.Adhere and contribute to cordial inter and intra team relations.

33.Maintaining of OPD desk, office and printing stationery stock register.

34.Ensure the completion of checklist of any new doctor joining in OPD.

35.Maintaining and upgrading of all OPD Signage.

Job Types: Full-time, Permanent

Schedule:

• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person