Job ID:40359
Location:Mumbai: Solitaire Corporate Park
Position Category:Information Technology
Position Type:Employee Regular Who are LRQA? LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We\xe2\x80\x99ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training. While we\xe2\x80\x99re proud of our heritage, it\xe2\x80\x99s who we are today that really matters, because that\xe2\x80\x99s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future. LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates \xc2\xa3315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets. Role purpose

• The IT Support Analyst will deliver quality IT services from the respective HUB location, collaborating with various IT delivery teams to ensure the business meets its current and future requirements.
• Acts as a liaison between technical and non-technical staff, communicating technical concepts clearly and understandably to the end-user.
• The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes.
• Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users.
• Support Incident, Change and Problem Management activities when required.

Key Responsibilities

• Provide onsite end-user support for the HUB Location.
• Where necessary, provide basic training on computer operation and management.
• Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
• Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on restoring any service downtime.
• Package, test, and deploy system and application updates/patches to the end-user environment.
• Maintain an inventory of spare devices for replacement when required at HUB location.
• Perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets.
• Coordinate with the Service Desk, IT Procurement, Finance, resolver groups and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure.
• Deploy and manage printers and miscellaneous peripherals attached to end-user devices.
• Comply with LRQA Information Security processes, privacy, and other applicable regulations.
• Assist in Laptop procurement, IT Asset peripherals and managing the site stock across the Hub Location
• Perform OS deployments and installations using IT provided tools.
• Troubleshoot hardware, infrastructure, and application configuration as it relates to workstation performance and end-user experience.
• Assist with management and reporting related to HUB support and activities

Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).