Designation : ORM - ExecutiveLocation : Indira Nagar, BangaloreExperience : 2 yearsEmployment Type : Permanent (Full time)About Royal Brothers -Royal Brothers is one of the largest two-wheeler shared mobility platforms in India, with a presence in 7 states and 18 cities, boasting a fleet size of 5000 vehicles.Job Overview: As an Online Reputation Management (ORM) Specialist at Royal Brothers, you will play a pivotal role in managing and enhancing our online reputation, particularly focusing on Google ratings and social media platforms. You will collaborate closely with our customer support and marketing teams to ensure a positive customer experience and promote brand advocacy.Key Responsibilities:\xc2\xb7 Monitor and manage Google ratings, proactively addressing any negative comments or one-star ratings by speaking directly with customers to understand and resolve their concerns.\xc2\xb7 Respond promptly and professionally to negative comments or feedback on social media platforms such as Facebook, Instagram, Twitter, etc., showcasing excellent communication skills and a customer-centric approach.\xc2\xb7 Engage with customers in calls or direct communication channels to address issues, provide solutions, and encourage them to revise their ratings or leave positive feedback.\xc2\xb7 Work closely with the customer support team to identify recurring issues or trends in customer feedback and develop strategies to improve customer satisfaction and ratings.\xc2\xb7 Collaborate with the marketing team to create engaging content and campaigns that promote positive brand perception and encourage customer advocacy.\xc2\xb7 Utilize social media listening tools and analytics to track and analyze sentiment, trends, and customer feedback across various platforms.\xc2\xb7 Stay updated on industry best practices, trends, and emerging technologies related to online reputation management and social media platforms.\xc2\xb7 Prepare regular reports and insights on ORM performance, highlighting successes, areas for improvement, and actionable recommendations for enhancing our online reputation.Qualifications and Skills:\xc2\xb7 Bachelor's degree in marketing, communications, business, or a related field.\xc2\xb7 Proven experience (2 Years ) in online reputation management, social media management, or digital marketing, with a focus on Google ratings and customer feedback.\xc2\xb7 Strong oral and verbal communication skills, with the ability to engage effectively with customers and internal teams.\xc2\xb7 Excellent problem-solving abilities and a proactive approach to addressing customer concerns and improving brand perception.\xc2\xb7 Familiarity with social media platforms and tools for monitoring, analyzing, and responding to customer feedback.\xc2\xb7 Ability to work collaboratively in a team environment and build positive relationships with stakeholders.\xc2\xb7 Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.Job Type: Full-timePay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9500,000.00 per yearBenefits:

• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Experience:

• online reputation management: 1 year (Required)

Work Location: In person