Location: Doddaballapur, Canterbury Castles Online Guest Service Agent collaborate closely with sales and marketing teams to execute online promotional campaigns, featuring special deals and packages to attract a broader audience. \xe2\x97\x8f The primary responsibility of an Online Guest Service Agent is to promptly address guest inquiries and requests on diverse online platforms, ensuring a high standard of customer satisfaction. \xe2\x97\x8f As an Online Guest Service Agent, your duties will involve overseeing reservations and bookings, furnishing guests with precise information regarding room availability, rates, and hotel amenities. \xe2\x97\x8f Online Guest Service Agent oversee the complete online guest journey, from initial inquiries to post-stay communications, devising strategies to enrich digital interactions between guests and the hotel. \xe2\x97\x8f Serving as an Online Concierge, you will offer virtual concierge services by suggesting local attractions, arranging transportation, and providing personalized information to enhance guests\' stays. \xe2\x97\x8f Online Guest Service Agent monitor online reviews and social media channels, promptly addressing guest concerns to maintain a positive online reputation for the hotel \xe2\x97\x8f Online Guest Service Agent may collaborate with marketing teams to develop engaging online content and promotions, attracting new guests and encouraging repeat bookings through various online avenues. \xe2\x97\x8f Online Guest Services Associates collaborate with the front desk and housekeeping teams to ensure accurate and timely communication of room availability and cleanliness status, meeting guest expectations effectively. \xe2\x97\x8f Online Guest Services Coordinators may orchestrate virtual events or webinars to engage guests, offering insights on the hotel\'s services, local attractions, and fostering a sense of community among online audiences. \xe2\x97\x8f Online Guest Services Managers analyze online booking trends and customer behavior to provide data-driven recommendations for enhancing the online reservation process and capitalizing on revenue opportunities. \xe2\x97\x8f Online Guest Services Agents facilitate virtual tours or live chats to showcase the hotel\'s amenities and address inquiries, aiding guests in making informed decisions during the booking process. \xe2\x97\x8f Online Concierge Services Representatives assist guests with virtual concierge services, encompassing restaurant reservations, event tickets, and personalized recommendations, fostering a seamless and convenient experience. \xe2\x97\x8f Online Guest Services Specialists contribute to building and updating the hotel\'s online knowledge base, ensuring accurate and current information is readily accessible to guests and team members alike. Job Type: Full-time Pay: 20,000.00 - 35,000.00 per month Application Question(s):

• Will you be able to relocate to Doddaballapura (Canterbury Castles)?

Education:

• Bachelor\'s (Required)

Experience:

• Hospitality: 2 years (Required)

Language:

• Kannada (Required)
• English (Required)

Work Location: In person