Location: Doddaballapur, Canterbury CastlesOnline Guest Service Agent collaborate closely with sales and marketing teams toexecute online promotional campaigns, featuring special deals and packages to attract abroader audience. The primary responsibility of an Online Guest Service Agent is to promptlyaddress guest inquiries and requests on diverse online platforms, ensuring a highstandard of customer satisfaction. As an Online Guest Service Agent, your duties will involve overseeingreservations and bookings, furnishing guests with precise information regardingroom availability, rates, and hotel amenities. Online Guest Service Agent oversee the complete online guest journey, frominitial inquiries to post-stay communications, devising strategies to enrich digitalinteractions between guests and the hotel. Serving as an Online Concierge, you will offer virtual concierge services bysuggesting local attractions, arranging transportation, and providing personalizedinformation to enhance guests\' stays. Online Guest Service Agent monitor online reviews and social media channels,promptly addressing guest concerns to maintain a positive online reputation forthe hotel Online Guest Service Agent may collaborate with marketing teams to developengaging online content and promotions, attracting new guests and encouragingrepeat bookings through various online avenues. Online Guest Services Associates collaborate with the front desk andhousekeeping teams to ensure accurate and timely communication of roomavailability and cleanliness status, meeting guest expectations effectively. Online Guest Services Coordinators may orchestrate virtual events or webinars toengage guests, offering insights on the hotel's services, local attractions, andfostering a sense of community among online audiences. Online Guest Services Managers analyze online booking trends and customerbehavior to provide data-driven recommendations for enhancing the onlinereservation process and capitalizing on revenue opportunities. Online Guest Services Agents facilitate virtual tours or live chats to showcase thehotel's amenities and address inquiries, aiding guests in making informeddecisions during the booking process. Online Concierge Services Representatives assist guests with virtual conciergeservices, encompassing restaurant reservations, event tickets, and personalizedrecommendations, fostering a seamless and convenient experience. Online Guest Services Specialists contribute to building and updating the hotel'sonline knowledge base, ensuring accurate and current information is readilyaccessible to guests and team members alike.Job Type: Full-timePay: 20,000.00 - 35,000.00 per monthApplication Question(s):

• Will you be able to relocate to Doddaballapura (Canterbury Castles)?

Education:

• Bachelor's (Required)

Experience:

• Hospitality: 2 years (Required)

Language:

• Kannada (Required)
• English (Required)

Work Location: In person