Job Description

Job Title: Online Customer Support (Voice/Chat Process) FreshersJob Summary: We are seeking motivated and enthusiastic individuals to join our team as Online Customer Support Representatives for the Voice and Chat Process. As a fresher, this is a fantastic opportunity to start your career in customer service and work in a dynamic, fast-paced environment. You will be responsible for providing excellent support to our customers through phone calls or chat, ensuring a high level of customer satisfaction. This role offers both personal and professional growth opportunities, making it ideal for those who are eager to learn, develop communication skills, and work with a diverse group of people.Key Responsibilities: * Customer Interaction:

• Handle inbound/outbound calls and online chat interactions with customers professionally and efficiently.
• Assist customers with inquiries, product/service information, and issue resolution.
• Provide accurate and timely responses to customer queries regarding orders, services, troubleshooting, or other concerns.
• Issue Resolution:

• Resolve customer complaints or issues through effective problem-solving and follow-up.
• Ensure customers' concerns are addressed and, when necessary, escalate issues to the appropriate departments.
• Document customer interactions and any troubleshooting or resolutions provided.
• Product/Service Knowledge:

• Learn about the companys products and services thoroughly to offer precise information to customers.
• Stay updated on any changes or updates to products and services to provide customers with the latest details.
• Maintain Quality Standards:

• Adhere to company guidelines and quality assurance standards to maintain a high level of customer satisfaction.
• Ensure that responses and resolutions are in line with company policies and practices.
• Meet and exceed key performance indicators (KPIs), such as response time, resolution time, and customer satisfaction metrics.
• Effective Communication:

• Communicate clearly and professionally in both written and verbal forms.
• Ensure that customer concerns are understood and conveyed effectively during each interaction.
• Team Collaboration:

• Collaborate with team members and supervisors to share feedback, challenges, and best practices.
• Participate in team meetings and training sessions to enhance personal and team performance.

Skills and Qualifications:

• Educational Qualification: A high school diploma or equivalent (graduation is a plus).
• Language Proficiency: Excellent communication skills in English (both written and spoken). Knowledge of additional languages is a plus.
• Basic Computer Skills: Proficient in using computers, including navigating the internet and using chat applications.
• Problem-Solving Ability: Ability to handle customer complaints, provide solutions, and escalate issues when necessary.
• Attention to Detail: Ability to document and track issues or concerns accurately.
• Time Management: Efficiently manage multiple conversations or calls and resolve issues in a timely manner.
• Team Player: Ability to work well in a team-oriented environment and contribute positively to team goals.

Desired Attributes:

• Positive attitude and willingness to help others.
• Ability to adapt to changing customer needs and company guidelines.
• Patience and empathy towards customers.
• Strong multitasking abilities.

Work Environment: This is an office-based role (remote options may be available depending on company policy), where you will interact with customers daily. Flexible working hours may apply, depending on shift patterns and time zone requirements.Career Growth Opportunities: This entry-level position provides a strong foundation for building a career in customer support, operations, or management within the company. Freshers who excel in this role can progress into supervisory or managerial positions, participate in training programs, or explore lateral career moves across different functions in the organization.Compensation & Benefits:

• Competitive salary with performance-based incentives.
• Health benefits, paid leave, and other perks.
• Extensive training and career development programs.

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