Job Description

The House of Mercier is delighted to announce an exciting opening for the role of Online Chat Support Agent! This is a fantastic opportunity to work remotely from anywhere in the world, allowing you to enjoy flexibility while kickstarting your career in customer service. No prior experience is necessary, as we provide full training and support to help you succeed. As an Online Chat Support Agent, you will engage with customers through live chat, assisting them with their inquiries and ensuring a positive experience. If you are enthusiastic, friendly, and eager to help, we encourage you to join our welcoming team!Key Responsibilities

• Interact with customers via live chat, efficiently responding to their questions and concerns.
• Provide accurate information and proactive solutions to enhance customer satisfaction.
• Document interactions for monitoring and process improvement.
• Collaborate with team members to maintain service quality and address issues.
• Identify opportunities to recommend additional products or services when appropriate.
• Maintain a positive and professional attitude in all communications.

• No previous experience is required; we welcome candidates willing to learn.
• Strong written communication skills in English are a must.
• Ability to work independently and manage time effectively in a remote environment.
• Basic computer skills; familiarity with chat software is a plus.
• Customer-oriented with a genuine desire to assist others.
• Willingness to learn new tools and technologies as necessary.
• A reliable internet connection and a quiet workspace are essential for this role.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

The House Of Mercier