Job Description

Join The House of Mercier as an Online Chat Support Agent and embark on an exciting remote career path! We are looking for motivated individuals who are ready to provide excellent customer service through live chat while working from the comfort of their own homes. This entry-level position does not require any previous experience, making it the perfect opportunity for those looking to start their career in customer support. In this role, you will respond to customer inquiries, resolve issues, and enhance the overall customer experience with your friendly and professional communication. We celebrate diversity and strive to create an inclusive work environment where everyone can thrive. If you have a passion for helping others and enjoy interacting with people, we would love to hear from you!Key Responsibilities

• Engage with customers via live chat, providing timely and accurate responses to inquiries.
• Assist customers in navigating our services and addressing their concerns.
• Maintain a positive and professional attitude throughout interactions.
• Document customer interactions and feedback for analysis and improvements.
• Collaborate with team members to enhance support processes.
• Identify opportunities to promote additional services or products according to customer needs.

• No prior experience is necessary; a willingness to learn is essential.
• Strong written communication skills in English.
• Ability to work independently and manage time effectively.
• Basic computer skills and familiarity with chat software.
• A friendly demeanor with a strong commitment to customer service.
• A proactive approach to problem-solving and attention to detail.
• A reliable internet connection and suitable home office setup for remote work.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan

The House Of Mercier