Job Description

: Online BPO Jobs for Freshers (Voice/Chat Process)Position: Online BPO Executive (Voice/Chat Process)
Job Type: Full-Time/Part-Time
Location: Remote (Work from Home)
Salary: Competitive, based on experience
Industry: BPO, Customer Support, TelecommunicationOverview:
We are looking for enthusiastic and dedicated freshers to join our Online BPO team in a Voice/Chat Process. This is an excellent opportunity for individuals who are eager to start their career in customer service, and possess excellent communication skills. As a BPO executive in this role, you will be responsible for handling inbound and outbound calls, or chatting with customers via chat platforms, addressing queries, resolving issues, and providing solutions to ensure customer satisfaction.This is a work-from-home role, offering flexibility, so candidates from various locations can apply. Training will be provided to equip you with the necessary skills to perform effectively in the position. The ideal candidate should be a self-motivated individual with a passion for helping others and delivering outstanding customer service.Key Responsibilities: * Customer Interaction:

• Handle inbound and outbound calls or chat sessions with customers in a professional and friendly manner.
• Provide accurate information, troubleshooting assistance, and solutions to customer inquiries regarding products or services.
• Handle complaints, requests, or feedback with patience and empathy, working towards a resolution that ensures customer satisfaction.
• Problem Solving:

• Identify issues and escalate them to the appropriate department if necessary.
• Offer solutions and alternatives to customers that address their concerns in a timely manner.
• Maintain knowledge of the companys products, services, and policies to answer queries effectively.
• Customer Satisfaction:

• Ensure customers receive timely responses and resolutions to their inquiries.
• Strive to improve customer experience by providing personalized and professional service.
• Maintain a high level of professionalism and courteous behavior when interacting with customers.
• Documentation:

• Accurately document all customer interactions and transactions, including inquiries, comments, and complaints.
• Follow up with customers when required, ensuring all concerns are fully addressed.
• Update and maintain customer records as needed in the CRM system.
• Team Collaboration:

• Work closely with team members and supervisors to meet targets and provide a seamless customer experience.
• Participate in training sessions and meetings to stay up-to-date with product and process changes.

Required Skills and Qualifications: * Communication Skills:

• Clear and effective verbal and written communication skills are essential.
• Ability to speak with clarity, friendliness, and professionalism, while adapting to different customer tones and needs.
• Technical Skills:

• Proficiency in basic computer usage, and familiarity with online tools, and chat platforms.
• Comfortable navigating through different software and CRM systems.
• Customer-Centric Mindset:

• Strong focus on customer satisfaction and resolution of queries and issues.
• Ability to handle stressful situations calmly and effectively, ensuring a positive customer experience.
• Education and Experience:

• Minimum educational qualification: High school diploma or equivalent.
• Previous experience in customer service or BPO is a plus but not mandatory.
• Freshers are welcome to apply; training will be provided.
• Availability:

• Must be willing to work in shifts, including weekends and holidays (as per company requirements).
• Additional Qualities:

• Strong interpersonal skills, quick learner, and a team player.
• Ability to multitask and manage time efficiently.

Perks and Benefits:

• Competitive salary with performance-based incentives.
• Flexible working hours with a work-from-home option.
• Comprehensive training and support.
• Opportunities for career growth and advancement within the company.

If you are a fresh graduate, looking to start your career in a dynamic and rewarding industry, this is the perfect opportunity for you. Apply today to join a supportive and thriving team!

Tensoten Services