Job Description

: Online BPO Jobs for Freshers (Voice/Chat Process)Position: Customer Service Executive Voice/Chat Process
Location: Remote (Work from Home)
Employment Type: Full-time/Part-time
Shift: Flexible hours (Night/Day shifts available)
Salary: Competitive (based on experience and performance)About the Role:We are seeking motivated and enthusiastic freshers to join our dynamic team for Online BPO jobs in the Voice and Chat Process. As a Customer Service Executive in this role, you will be responsible for handling customer inquiries, resolving issues, and delivering excellent service through voice calls and live chat. This position is perfect for individuals looking to start their career in the BPO industry and work from the comfort of their homes. Whether you're a recent graduate or someone looking to explore a new field, this is an exciting opportunity to gain experience and grow in a global, customer-centric environment.Key Responsibilities: * Voice Process:

• Respond to inbound customer calls and provide assistance with inquiries or complaints.
• Assist customers with technical support, order status, billing, and account-related questions.
• Resolve customer issues effectively and efficiently, ensuring customer satisfaction.
• Maintain professionalism and a positive attitude during all customer interactions.
• Follow up with customers to ensure their issues are resolved and provide feedback on service quality.
• Document each customer interaction accurately in the CRM (Customer Relationship Management) system.
• Chat Process:

• Provide prompt and accurate responses to customer inquiries via live chat.
• Offer clear and concise solutions to customer concerns, escalating complex issues when needed.
• Manage multiple chats simultaneously, prioritizing responses based on urgency.
• Maintain a high level of professionalism and empathy while engaging with customers.
• Ensure customer satisfaction through proactive problem-solving and detailed responses.
• Update and maintain chat logs, customer records, and ticketing systems.
• Quality Assurance:

• Meet and exceed performance targets related to call/chat handling time, customer satisfaction, and issue resolution.
• Adhere to company policies, procedures, and guidelines to ensure the highest standard of service.
• Participate in training sessions to improve product knowledge, communication skills, and customer service techniques.
• Engage in feedback sessions with team leads and supervisors to improve individual performance.

Key Skills Required:

• Excellent Communication: Strong verbal and written communication skills are a must. Ability to express thoughts clearly and maintain professionalism in all interactions.
• Problem Solving: Ability to listen attentively to customer queries and provide relevant solutions promptly.
• Multitasking: Capable of managing multiple chats or calls at the same time while maintaining service quality.
• Customer-Centric Attitude: A strong focus on delivering an outstanding customer experience and addressing their concerns.
• Basic Computer Skills: Proficiency in using computers, MS Office applications, and working with various customer service tools and software.
• Flexibility: Willingness to work in rotational shifts, including weekends and holidays, if necessary.

Qualifications:

• Freshers with a passion for customer service are encouraged to apply.
• High school diploma or equivalent required (Bachelors degree is a plus).
• Prior experience in customer service or a call center environment is a plus but not required.
• Basic knowledge of handling customer queries over the phone or chat is beneficial.

Why Join Us?

• Work from Home: Enjoy the convenience of working from your own space, ensuring flexibility and work-life balance.
• Training Provided: Get trained on the latest tools, processes, and customer service best practices.
• Growth Opportunities: Opportunity to advance your career in the BPO industry with continuous learning and skill development.
• Supportive Environment: Join a friendly, collaborative team with ongoing support from team leaders and supervisors.
• Attractive Benefits: Competitive salary, performance bonuses, and other benefits as applicable.

If you are ready to embark on a rewarding career and gain hands-on experience in the BPO industry, apply now and become part of our dedicated team

Tensoten Services