Job Description

For more information can talk to to HR- +91-8376075395Job Title: Online BPO Chat Process Work from Office (Freshers)Location: [Office Location]Job Type: Full-time, In-office:We are currently seeking enthusiastic and highly motivated individuals for the position of Online BPO Chat Process Work from Office. This is an excellent opportunity for freshers who are looking to start their career in the BPO industry. As part of our growing team, you will be responsible for providing exceptional customer service through online chat, ensuring customer queries are addressed promptly and effectively.Key Responsibilities: * Customer Support via Online Chat:

• Interact with customers through live chat, responding to their inquiries and concerns in a professional and timely manner.
• Resolve customer issues, answer questions about products or services, and provide guidance based on available resources and knowledge.
• Maintain a positive and courteous tone while communicating with customers.
• Problem Resolution:

• Assist customers in troubleshooting issues related to products or services, ensuring a swift and effective resolution.
• Escalate unresolved issues to the appropriate department or supervisor, ensuring that the customers needs are addressed.
• Information Management:

• Update and maintain customer information in the database accurately after each interaction.
• Ensure all communication is logged correctly for future reference and quality assurance purposes.
• Follow-up:

• Conduct follow-up interactions with customers to ensure that their issues were resolved to their satisfaction.
• Monitor customer satisfaction through surveys and feedback, making sure customer concerns are fully addressed.
• Team Collaboration:

• Work closely with the team lead and other team members to meet daily performance targets and maintain high customer service standards.
• Participate in training and meetings to improve your skills and product knowledge.
• Adherence to Policies and Guidelines:

• Follow all company policies, procedures, and standards for customer interactions, ensuring compliance with internal and external regulations.
• Maintain confidentiality and ensure data protection protocols are followed when dealing with customer information.

Requirements:

• Education: High School Graduate (12th Grade) or equivalent. A bachelor's degree is a plus, but not mandatory.
• Freshers Welcome: No prior work experience is required. Freshers with a willingness to learn and grow in the BPO industry are encouraged to apply.
• Communication Skills: Excellent written communication skills with the ability to type quickly and clearly, as the job will involve live chat interactions.
• Customer Service Mindset: A strong desire to help customers, with a patient and empathetic attitude towards resolving issues.
• Technical Proficiency: Basic knowledge of computers and the internet. Familiarity with chat platforms and customer support software is a plus.
• Attention to Detail: Ability to maintain accuracy while managing multiple conversations and tasks at once.
• Team Player: Ability to work collaboratively in a team environment, contributing to shared goals and objectives.

Preferred Qualifications:

• Previous experience in a customer service role (even in a different field) is a plus, but not required.
• Knowledge of additional languages is an advantage, but not mandatory.
• Basic knowledge of CRM software or chat tools will be beneficial.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for growth and career advancement within the organization.
• Comprehensive training and development programs.
• A vibrant, inclusive, and collaborative work environment.
• Health insurance and other employee benefits.

This is an exciting opportunity for freshers to kickstart their career in the BPO industry. If you are eager to learn, thrive in a dynamic environment, and are passionate about delivering exceptional customer service, we would love to hear from you!For more information can talk to to HR- +91-8376075395

Tensoten Services