Job Description

PEARSON JOB DESCRIPTION

JOB TITLE: Casual Test Administrator LOCATION: India

DEPARTMENT: PPC Operations REPORTS TO (Title): Test Center Manager

Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world\'s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Melbourne.

Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

CORE COMPETENCIES

\xc2\x95 Detail Oriented

\xc2\x95 Communication Skills

\xc2\x95 Problem Solving

\xc2\x95 Organizing Skills

\xc2\x95 Customer Focus

\xc2\x95 Ethics and Value

SCOPE AND IMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .

REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience:

\xc2\x95 0-6 months of customer service experience required

\xc2\x95 Exposure in a testing environment strongly preferred

\xc2\x95 Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

\xc2\x95 Customer service skills required

\xc2\x95 Strong written and oral communication skills

\xc2\x95 Ability to communication both technical and functional

\xc2\x95 Ability to work independently

\xc2\x95 Effective time management skills

\xc2\x95 Ability to handle a reasonable amount of stress

\xc2\x95 Strong attention to detail

\xc2\x95 Problem solving skills

\xc2\x95 Alertness and courage

\xc2\x95 Ethics and trust

\xc2\x95 Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

\xc2\x95 Annual Pearson Professional Centers certification for Test Administrator required

\xc2\x95 Must pass re-certification annually

PRIMARY RESPONSIBILITIES

1. Operational Administration

\xc2\x95 Assure equipment is operational and test stations are free of extraneous materials

\xc2\x95 Review transmissions logs (uploading of current day\'s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

\xc2\x95 Communicate and work with VSS technical support to investigate and fix technical issues

\xc2\x95 Test Center cleaning if applicable

2. Customer Service

\xc2\x95 Review test roster and prepare accordingly for candidates including special accommodation preparation

\xc2\x95 Check in candidates and verify identifications

\xc2\x95 Explain the test process briefly

\xc2\x95 Help candidates to place all personal belongings in a personal locker

\xc2\x95 Escort examinee to assigned test station

\xc2\x95 Help the examinee begin the tutorial/test

\xc2\x95 Answer any questions before the timed portion of the test begins

\xc2\x95 Monitor examinees

\xc2\x95 Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

\xc2\x95 Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement

\xc2\x95 Ensure the adherence to the Pearson Professional Center quality and security measures

\xc2\x95 Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

\xc2\x95 Be comfortable to work in a quiet testing environment

\xc2\x95 Be flexible in work hours

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson\'s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CONTINGENT WORKER

Organization: Assessment & Qualifications

Schedule: PART_TIME

Req ID: 12959

Pearson