Job Description

See yourself at TwilioJoin the team as Twilio's next Onboarding Operations Specialist.Who we areAt Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About the jobTwilio is seeking an Operations Specialist to join the team that runs Twilio's Onboarding and Compliance team globally. This role will work directly with customers to help them onboard RCS, WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.Responsibilities:On the Channels Onboarding Operations team, you will:

• Process RCS onboarding requests efficiently while providing the highest level of support to customers, while working closely with internal Twilio teams to provide the best in class technical support for customers
• Project manage complex requests from our customers to onboard and register their senders across various regions
• Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
• Collaborate with Twilio's Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.

QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having xe2x80x9cdesiredxe2x80x9d qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required:

• Min 4 years experience in technical customer operations
• Tech-and process-savvy person who loves to build seamless operations that benefit our customers. You're empathetic and love working with customers to solve their problems.
• Excellent written and verbal communication skills
• Love learning new technology, and you have experience configuring and operating various systems and software tools such as JIRA, Zendesk.
• Thorough, organized, and process-oriented to the extreme, and you're able to prioritize and execute multiple projects simultaneously in a fast paced, ever changing environment
• Be comfortable working with data, including analyzing, interpreting, and creating it.
• Possess a data-driven mindset, using insights to guide decision-making and strategy.
• You can represent Channel Onboarding Operations in various projects supporting our partnership with our vendors and carriers
• Bachelor's Degree or equivalent years' of experience

LocationThis role will be remote first.0% of travel required.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, .Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at .

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